No AC and room was so hot, no lift and had a heavy suitcase and lots of stairs, room service menu limited, missing items that I had to ask for. Room furniture old and dated, bad smell when you opened your room door. Would not stay again.

It was okay nothing spectacular. But I had a comfortable sleep . Couldn’t adjust the heating so the room was a bit too hot . Also ordering room service meant walking to reception which when u are alone and wanting a drink was a bit uncomfortable. But thanks

Room was clean, staff fabulous excellent service

Yes the room was spotless and all over areas where spotless

Clean room and good welcome. Good value for roadside convenient hotel

Good facilities

It not great the first 2 nights but the last 2 nights were good

Amenities, location, clean & staff are friendly

The check in staff had already checked us in as they had misheard the name of the guest checking in before us. At the bar I was asked To pay the bill before even being served our drinks (no option to add to the room). The room was clean and comfortable albeit a little tatty and would benefit from a freshen up.

Certain things unavailable for breakfast but overall very nice and the coffee from the machine was great. Clean room. Great bathroom and they gave us a room specifically with a bath which was lovely of them. Lovely grounds and very good parking which is free. 20 minute walk to town. I’d definitely stay again.

Easy check in ,very good room as needed special request as on crutches was met . Breakfast was lovely plenty of choice self service ,

No complaints about this hotel. A very comfortable stay.

Yes

Very clean, excellent staff and very good food

Convenient location and easy access, room comfortable and clean. Reception changed our rooms to ground floor on request at arrival, as allocated rooms were not easily accessed, lots of stairs up and down and corridors. Breakfast ok on Saturday but not very hot, tea and coffee machine dispensing very weak and tasteless coffee and tea. Parking good, but quite along waln to reception.

Arrived around 3pm, asked if room was ready, the receptionist said yes but it will be £10 extra for early check in, how rude, so we had to wait in the car park for a hour to get our key, will never stay hear again. We couldn’t even go in the bar and wait as there was a private funeral in there

Very good value for money; friendly, helpful staff, and within walking distance of Bury St Edmunds.

Good location

No drawers in room , no where to hang anything in bathroom. No mirror do do my hair.

Relaxing staff were helpful polite friendly nice quite area