High quality hotel, super indoor pool, king size bed, bar and restaurant meals excellent

Lovely room with sea view

The rooms and facilties were clean and well kempt. Must mention that the swimming pool is beautiful. Had a good time in the spa facilities. The walk by the sea and the garden was the highlight of the mothers day. For a grand hotel as Hythe imperial, It was surprising that a room did not have robes and slippers, toothbrush and toothpaste and a conditioner. Been to smaller hotels with better attention to such small details. The breakfast was not the best. The staff in the reception did not seem very attending as we were there waiting for some time. There was a opened sandwich in the fridge which must hve been left by the previous guests. So, overall it was an average stay at a grand hotel.

Everything is good but no USB C connections in the room so bring your own. Pool area and water in the pool needs to be cleaned properly floor and tiles.

adequate

Beautiful place in a lovely setting. Across the road from the beach. Staff could not do enough for us, very welcoming and polite. Breakfast was lovely and great choice. Restaurant food was lovely and staff very attentive to my other half’s food allergies and checked everything through with her and were more than willing to make any changes to her meal that was required.

Hotel has really nice views, plenty of walks along the beach to spend on a sunny day. Spa area is ok, but quite full on the weekend so be prepared :-) Two things that were a little bit of a let-down; for a hotel that prides itself as a spa hotel it should really have shampoo and conditioner in the shower. Especially after pool time. Second thing is that the TV is not smart - just something to keep in mind if you want to chill after a little swim around the pool. Otherwise hotel and amenities are pretty good.

Lovely hotel staff were great

We had a partial seaview which was lovely the hotel is well kept and the rooms are a good size

The staff member i met was down to earth and welcoming, fantastic facilities and amazing veiws from my room.

The room was ok, the hotel is a bit dated and basic but it’s a reasonable price so my expectations were not high and therefore it was fine for a night.

Third time staying here, great hotel and location, will definitely return

We have just had a 3 night stay at this lovely hotel. The only thing we can say about it as everything was first class but we really didn't like the idea of having to pay extra for fried eggs etc. at breakfast. This may seem trivial but to us it was important.

Room was a good size and clean, breakfast good. Temperature in dinning room, corridors and our bedroom was too hot,

Stunning panoramic views. Staff are friendly, welcoming and helpful. Highly recommend.

I am writing to complain about my stay at the Hythe Imperial Hotel on Saturday 14 February. The experience was extremely disappointing, particularly as we had previously stayed without issue. We checked in around 4:30–5:00pm (check-in from 3pm) and were allocated an ADA/wheelchair accessible room, which we did not book. Reception told us it was “luck of the draw” and nothing could be done due to late check-in, despite other guests being allocated classic rooms after us. We were also informed no refund would be issued if we chose to leave, which left us feeling pressured to stay. No attempt was made to resolve the situation or offer any goodwill gesture. When we asked if anything could be done, we were told they “can’t hand out free stuff left right and centre,” which felt dismissive. Not even a offer or a late check out or free breakfast (not that it would have been accepted but the offer wasn’t there to be declined) The leisure facilities were run down and poorly maintained, with flaking paint, a very small sauna fit for only 2, and a hot tub that switched off every two minutes fit for only 5 max, We cancelled dinner after overhearing multiple complaints at reception, which on Valentine’s Day made finding alternatives difficult. Overall the service, communication and facilities were unacceptable. Had we been informed about the room in advance we would have cancelled. Please investigate and consider a correct response to why your facility and staff are of this manor.

Clean room. Spa facilities.

Terrible check in. Cards charged then recharged and refunded then room key held hostage as the same card as full payment declined the £50 hold then had to redo everything again. Had an important VC at 16:00 which got missed jeopardising a deal. Customer service terrible in main reception. Everywhere else ok. Charged double for 1 hour late check out then refunded when I asked for the receipt and correctly charged in end. They mistrust guests but they themselves seem to lack trustworthiness… Spa area is good but seems upkeep and cleanliness not great. All in all an excellent expensive 2 nights I wouldn’t even value as worth even half the amount unfortunately… has potential to improve and hope it does but I would find it hard to recommend for now.

Room was okay thought check in was late from 4 you should be able to check in earlierbreakfast expensive 20 pounds per person drinks from the hotel bar were expensive nice location swimming pool okay then you had to check out by 11 thought that was to early should be at least 12

The staff where very helpful and friendly from start to finish the room was very clean and the amenities where excellent