Staff in reception was friendly.

Great breakfast and lovely staff Comfy bed and great location

Easy and quick check in, room was clean, well maintained and spacious. Bed comfortable and lovely river view. Matteo who welcomed us at breakfast was really friendly and helpful telling us everything we needed to know and the food was lovely, The hotel is really central for exploring Bath with everything within walking distance. Great trip.

Good breakfast, fabulous central city location, lovely staff, nice outside space.

We booked two rooms for one night last week. We were lucky enough to be upgraded and our specific needs for one person who is somewhat claustrophobic were taken seriously and several rooms options offered as available for them. The man at the desk on arrival, Hasan, was really helpful and understanding as was the lady on the desk the next morning and we had spoken to her by phone before we arrived too and received great service. There were areas which will soon need a bit of renovation but nothing of any concern. The rooms were lovely and clean, amenities great (coffee machine , Crabtree and Evelyn toiletries) and breakfast was spot on - hot food very well cooked and refreshed all the time. Car park underneath the hotel was convenient too. So big thank you from us.

very good location for exploring Bath. Quiet at night. room spacious and had everything we needed. Complimentary fresh cookie at reception was a nice touch. Breakfasts good. All staff very friendly and helpful

Hotel is in a great location, short walk from the station and close to the main town. Staff were very friendly an helpful- we were able to leave our case there when we arrived prior to check in and also on the day we was leaving so we didn’t have to carry around town- this was an added bonus! Breakfast was a great variety with everything you needed to set you up for the day. The room was clean and spacious with washing products available and plenty of towels. Very comfortable bed too. Would definitely recommend to anyone and I would be of my hotel of choice if I was to return to Bath.

Clean rooms, location is fantastic and staff superb, checkin was seamless and the two guys who checked us in were so lovely thank you for a wonderful stay

The bed was too hard and pillows are too soft

Great breakfast. Friendly staff.

Great staff, good breakfast choice, perfect location.

Everything very good but I thought the food in the restaurant and at breakfast was particularly good

The staff were just perfect. Very courteous, happy to help and attentive. The room was very clean and well prepared.

Yes good room and friendly staff

Very friendly staff. Warm welcome cookies on arrival. Good tea and coffee facilities in the room, including biscuits and cans of water. Very good breakfast and very pleased with a separate table with gluten free options.

Great location

Corporate sterile soulless environment Had to wait 25 minutes for two poached eggs Cumberland sausages and bacon tasteless Impossible to alter bedroom temperature Lack of card to invite housekeeping to make up my room. Only two cards to do not disturb and for breakfast room service Reception staff greeting like robotic metronomes with insincere smiles The eyes disconnected from the mouths Bar area wholly uninviting which explains the absence of any guests having a drink What I shall recall most is the Housekeeping staff just lovely and engaging

Breakfast was amazing - and the gentleman who was running breakfast is an amazing person, so cheerful & efficient at that time on a Sunday morning.

Located right in the heart of Bath and only a short walk to hot spots.

Parking was an additional charge. Window didnt seem to close properly, and let in a draught. Air con kept the room at a steady 30+oC, regardless of the setting, and some of the light fittings either didnt work or were flickering continuously. Otherwise, hotel was in a good central location, and overall stay was enjoyable