Staff in reception was friendly.

Clean, comfortable and close to shops and other amenities. Parking was available at the local supermarket but expensive. Room heating system didn’t seem to be working and it was a cold, wet, rainy day & night. No extra blankets in the room so put on extra clothing. Check in was not until 4pm so would advise not to arrive before. There was no offer of an early check-in although one could leave one’s bags.

Room had a smell of mold. One elevator broken, had to use stairs due to long wait times for the only other elevator No parking on site, only adjacent to public parking.

Great stay

On Expedia it listed that they have self service laundry but when we learned the hard way after travelling in the UK for a week to find out that they don't have self service laundry. Please update the services list in Expedia for this hotel. They have a fantastic breakfast selection though.

Efficient and friendly staff. Great central location.

Great hotel gym and staff were very courteous. Rooms were a little noisier than other hotels.

The staff were very helpful and friendly. Convenient local. The room was very comfortable. Breakfast was excellent and it was nice to be shown what was on offer and where to go. Thank you it was a very pleasant stay and will come again.

This hotel was in a nice area, very easy to walk to attractions and sightseeing spots. Elevator was a bit old and slow but other than that the hotel was quite pretty and newer looking. AC worked well.

The only issue was the TV not connecting to the wifi so we couldn't sign in to our streaming services.

Was told I had a king superior room on the top floor over looking the river on arrival but when I checked in got a basic room with no view on the 2nd floor so not very happy about this

Great place to test your head after a day in meetings. Ability to work from the hotel is great too.

Strong sewage smell within the room, especially after running the water. Dusty rooms.

Great location. Friendly and comfortable hotel. Really comfortable bed and everything you need in room, Lovely views over river and Bath. Delicious breakfast.

Lift was broken, shower was asthmatic, beds and pillows were uncomfortable. Decent Nespresso coffee machine in the room but all the pods were decaf, what's the point.

Staff were very friendly and helpful. Complementary cookies given at reception desk on arrival. Hotel and rooms were very clean. Fridge, iron and ironing board were available in rooms. Within in a few minutes walking distance of Roman baths and shopping centre. Supermarket next door. Parking available for a charge. Restaurant within hotel with nice food. Good gym facilities. Highly recommend.

No parking available at this hotel. Pay lot nearby that is managed by the city of Bath. Meters would not accept credit.MC or Visa cards. City of Bath issued a fraudulet parking ticket. SCAM, DO NOT VISIT Bath, UK!

Fantastic stay The staff couldn’t do enough for you!

Lovely hotel

Arrived at the room with other peoples rubbish on the side board. Then in the middle of the night we were absolutely shocked that the air con unit tried to leave the room with a massive rumble every half hour (found out later that it was the discharge pipe) !!! It was also a pleasure at 3.30am listening to the rubbish men’s conversation and also there truck idling outside quite a distance away from the main entrance of the hotel front, double checked the window was closed which it was, just very old knocked windows that are in need of an up grade. On a positive note the breakfast was good but expensive