A lovely stay. The floor we were on was undermconsteuction and the

Air conditioning did not work but the room was really hot, you couldn't open the windows apart from a crack due to safety locks so hotel room was really hot. Building works on my floor so the area smelt of paint, coming down the stairs from floor 2 the paint isn't finished off needs all cutting in.

Struggled to get in and out the bath to have a shower as there was no handrail - I felt very unsafe. Even if there had been an additional non-slip mat available to go into the bath it would have helped. Apart from that the staff were very helpful and friendly and the room was perfectly fine. Impressed that there was an iron and ironing board in there and I didnt gave to ask for one. Sound proofing not quite so good as I could here next door room late into the night. I would stay again but ask for a room with stand alone shower

Staff were very friendly and accommodating, rooms were spotless and the amenities were excellent. Really nice breakfast, everything was hot and fresh, nice bar too, would definitely come here again.

Excessive processes, bar codes, marketing. Reminded of airport check in. Targeting the corporate market. Spa area great. Bar/grill noisy, TVs, music, so lively if that't was you want.

Positives - Rooms good size, swimming pool and gym, Starbucks on site, plenty of parking Negatives - Hotel food including breakfast cold and undercooked. Charged £12.50 for breakfast for a toddler. Rooms not fully cleaned full of dead moths. Moths flying around everywhere. Staff not helpful.

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Hotel tired and in need of updating. Dirty pillow cases! Heating in room not working, electric fan heater provided with feet missing - potential fire hazard! Staff very friendly, polite welcoming, attentive and happy! Food great, bar service great. Attention to food allergy great!

Village hotels system wouldn’t even give me a refund after I booked the wrong day and had to book there last minute at 22:20

Don’t pay by card

Everything 1st class

My room was never cleaned, even after I physically went to the front desk and requested service. Additionally, the room had a strong chlorine smell from the pool area, and the hallway consistently smelled like cigarette smoke.

Automated check in with no support staff to be seen. Otherwise a lovely stay and food lovely.

We were charged for breakfast when we thought it was included as paid for a club room, also one of us didn’t even have the breakfast one day!

We stopped for 3 nights in the room witch was classed as a club room there was only 4 coat hangers and no where to put your clothes my where put on the floor I did mention to the front desk and they put another 4 coat hangers in the room but for the price they charge I don’t think we’ll be going back we were only 2 of I definitely think a family of four would struggle

Room was sbotles

Good breakfast range, freshly prepared. Room was really spacious with comfortable bed. Staff were really friendly with efficient check in

Easy of parking clean hotel with good choices of food

Room and staff

We were given a disabled room, which we didn’t book or ask for. Nobody told us upon check-in either… and we only found out, once in the room. I kindly asked a reception for the right room, only to be sadly told; “we’ve ran out of the rooms you booked”, which was upsetting. The sink was very low-down, which I understand for the people wishing to book this particular room, as it would be perfect for them, however very unpractical for myself and my partner. Much to my dismay, we had other issues too, so I’ve had no choice but to rate our stay as “poor” because on the whole it was and I was promised a refund via Christine, which I’m still waiting for- as I cannot seem to contact any member of staff via their telephone numbers. They all ring out and when I asked reception, they said they’d had issues with it for a while… showing there are many issues ongoing within the hotel, that are yet to be remedied, even though they’re aware of them and create bad customer service for their customers. Such a shame VH.