Lively clean hotel, staff very friendly. Breakfast was good quality, there was a fan that had been out on before I got into the room so it wasn't as warm.

The old beauty is a bit down at the heels currently. Difficult to sleep without A/C in July. But centrally located, a good breakfast and a generous car park.

Food was excellent, room was quiet, beds were comfortable and in a beautiful location. Highly recommended

Stayed during heatwave, fans were provided but as windows only open a couple of cm it remained very hot due to lack of ventilation. Staff were great.

Great boutique hotel next to the priory great location we stayed in the original section of the priory old building annex

Hotel and staff were very good, during a period of extremely hot weather. Particular mention to Dennis who was charming through out or stay. Breakfast was very good. Parking is plentiful and free

The staff were very accommodating and assisted where possible to ensure we were comfortable. It was a very hot spell of weather and the manager went out of her way to try and find a cooler room and supply additional fans for mine and my other guest rooms. Parking was good, breakfast lovely, room clean, but I did notice cobwebs on the outside of the windows in the dining room.

The hotel could do with a upgrade, the shower was poor and the rooms were very hot. I know the outside temperature was high but none of the rooms had AC. As expected the coffee was not good. But there is a small coffee shop just up the road that was very good.

for this older hotel it was fine, breakfast was great . parking easy . clean room no A/c but not expected in this hotel ,but two fan left in room all in all enjoyable stay.

Good parking great breakfast choices and happy to help staff Nearby all restaurants and local bars

G

A perfect stay for all the family. Lovely hotel and very helpful pleasant staff.

Lovely welcoming hotel in the middle od Malvern. Dog friendly, prices very reasonable, food ok but not fantastic, fabulous views and next to the Abbey. Good value for money.

This is a hotel in a lovely location with much to see around it but what was supposed to be a relaxing weekend in a nice hotel was any thing but. The reception on arriving was stale and disinterested. The room was small. On the first day I had to go to reception three times just for milk. Saturday a wedding was held at the hotel and lack of management of noisy people outside our window until 1.40am meant very little sleep in spite of reporting it three times. Then Monday morning we awoke to the dragging and banging of the waste bins and collection and retuning of the bins. Started at 7am and went on until 7.40am. That was then replaced by the delivery of stock with the metal cages being dragged over paths and then empty ones being pulled two at time banging together and rattling like mad which lasted until after 9am. Breakfast was typical, but cold. With staff clearing the table before we had finished eating. Then Monday morning they were short on staff so no buffet breakfast but we could order. So we picked out fruit and cerial and before we could even get half way through it the cooked breakfast was brought by a waiter who was so disinterested and just slapped them on the table and was not happy when we asked for bread for toast. Apart from one member of staff the rest were solemn, totally void of any interest. Serious lack of training and definitely not silver service. We should have stayed in premier inn where they guarantee a good nights sleep at a third of the price.

We enjoyed every thing and our stay was very enjoyable.

Excellent hotel great choice at breakfast, nice room Lots of seating areas to sit and relax or have a meal. Lovely restaurant with a good choice menu.

Central location handy for hills. Very comfortable room and common areas, staff superb. Not cheapest accommodation but enjoyed stay a lot.

Spotless room, cosy and comfortable, shower great, bed very comfortable, we fell asleep resting on top of bed when we first arrived. Tray breakfasts hot coffee, eggs mushrooms perfect, only toast bit burned! Evening meal lovely cooked to perfection really lovely food.

Beautiful property and setting! It was an easy walk to restaurants, theater and gardens. The staff was very accommodating.

Hotel located in a good location & staff were exceptionally friendly & helpful. Would commended & revisit again.