Very bad service and dirty

예약 내용과 전혀 다른 고객이였습니다. 발코니도 더블침대도 아니였습니다. 매니져로 보이는 여자직원분의 태도는 대단히 불쾌 합니다. 차가 없으면 주변 관광후 돌아오기 힘듭니다. 절대 추천하고 싶지 않습니다.

Ottimo

Si vous cherchez une expérience immersive dans un décor digne d’un film d’horreur, ne cherchez plus : l’Astoria Palace Hotel à Palermo pourrait presque être rebaptisé la version réelle de la The Twilight Zone Tower of Terror… mais sans le charme ni la mise en scène. Dès l’arrivée, le ton est donné : un accueil glacial, un personnel visiblement dérangé par la simple présence des clients. Le sourire semble être une option payante — et encore, probablement indisponible. Les chambres ? Une ode persistante à la cigarette froide, comme si les années 90 n’avaient jamais pris fin. Impossible d’aérer correctement, et l’impression de dormir dans un cendrier géant est loin d’être exagérée. Le petit-déjeuner mérite une mention spéciale. Buffet quasi vide, choix inexistant, et propreté plus que douteuse. Les assiettes sont sales, la vaisselle laisse perplexe, et l’hygiène globale donne envie de passer son tour. Commencer la journée avec l’envie de fuir, c’est une expérience originale, certes, mais pas celle qu’on attend d’un hôtel. Quant à la flexibilité ou au sens du service ? Inconnus au bataillon. Aucune volonté d’arranger quoi que ce soit, aucune solution proposée, juste une indifférence polie (quand elle n’est pas franchement désagréable). En résumé : un établissement qui semble figé dans le temps, mal entretenu, peu accueillant, et très loin des standards attendus. À moins de vouloir vivre une aventure “frissons garantis” version involontaire, passez votre chemin. Palerme mérit

ottimo

I servizi dell'hotel.

Struttura buona.

The hotel's location, rooms, and staff are very good. The only negative aspect was the mosquitoes in the room, which were quite bothersome.

Unica pecca: camere un po’ datate

Smutsig

s

Photos on website not same as actual room- mould in bathrooms - taps rusty floors sticky with acerbic smell & outside very old with broken pavement s- rooms a real let down stuck in the 80’s!!

The air con wasnt working. The breakfast had limited options. The rooms were not clean and had flies.

Boa relação qualidade/ preço

.

Stayed for 5 nights. Excellent service and helpful pleasant staff. Comfortable large clean lobby. Rooms cleaned and towels changed punctually everyday. Excellent breakfast. Very convenient location for going in any direction. The fastest elevators !

Hotel prevalentemente per turisti stranieri inviati in massa dai grandi tour operator di medio-basso livello, dozzinale e sovraffollato. A volte bisogna aspettare 10 minuti l’ascensore, talvolta non si trova posto a sedere per la colazione. Situato lontano dal centro storico in una brutta zona rumorosa. Ci sono andato per lavoro e non l’ho potuto scegliere, ma non ci tornerei privatamente. Personale gentile.

This is not a 4 star hotel despite the advertised rating. It is an old facility in urgent need of an upgrade. For example, the Astro turf up in the 12th floor terrace is in urgent need of replacement. To be fair, the room and bathroom were clean and adequate. Is not the hotel’s fault but its location is far from the city center and without easy access. The taxi rides in Palermo are expensive and must be factored in when calculating the total cost of your stay. Only some members of the staff were friendly. On the positive side, the price was relatively inexpensive but stay away from the hotel restaurant. The food there was mediocre and expensive although the person in charge was nice.

All’arrivo

Rooms are spacious but lighting is extremely poor