Corridors were dirty, stairs to rooms go through staff areas & were very smelly, rooms are small, bathroom could be cleaner. Too expensive for the quality. However, the staff were lovely

Room was small, for the price charged.

Location, the Hotel itself, Check-in and Staff were excellent as before. However, the Air Conditioning was inoperative in both of the rooms bookedon the first of two nights and the Staff were unable to offer a change/upgrade due to the Hotel being full. The Staff members went full out to rectify this early the next morning and even part refunded the first night'stay. Things may go wrong rarely but the Hotel Staff did do their utmost to.put it right so I will further recommend this Hotel as well as the excellent facilities enjoyed on previous stays. That being said, We can be assured of being looked after by the Staff Members. Thank You all, We hope to see you again, soon.

Terribly hot room with AC which did not work, it was more like a heater as the room was warmer than outside. Very helpful staff at reception when we arrived, pleasant and courteous, but on departure, we had an awful experience with a rude and unpleasant man who made our not very nice stay even worse.

The property is nice. The rooms are nice and clean,

Good city centre location, close to shops and restaurants, with reasonable leisure facilities and parking.

Air con failed no fan available windows don’t open could not sleep. Staff shrugged it off

Aircondition virket ikke. Måtte bytte rom. Hjelpsom betjening. Bare en heis i drift. Fine fellesareal/bar. Bra beliggenhet i forhold til sentrum. Sikkert vært et fint hotell en gang i tiden. Nå fremstår det som litt slitent.

The air conditioning needs a bit of help but the staff were wonderful

This is a really good hotel. The location is great for the theatres and cinema in Nottingham. It's in front of Rock City and a 20 min walk from the station. There are good restaurants nearby but the hotel also has 2 restaurants, room service and bar meals. It's worth upgrading to use the Club Lounge too. Comfy beds, quiet rooms and a bath! Theres a pool and soa too. No complaints!

The aircon was broken in the hotel, meaning the room was unbearably hot when trying to sleep. It would have been nice if the hotel had contacted us prior to the stay to inform us and given us the option of cancelling.

1st night was fab- 2nd night the air con failed (lots of rooms had the same problem) hotel gave us one fan but with 4 of us in a room it soon became very hot as you cannot open the windows. Asked for another fan and one never came. The rest of the hotel was cool just the rooms- it made for an uncomfortable nights sleep

Lovely spa area

Really great central location with a very handy car park. We stayed here to go to a concert at rock city and it was the perfect location for it. Nice rooms. Easily walkable around the town from here or easy links to the tram.

Staff on reception were friendly, welcoming & helpful. Housekeeping prompt & pleasant. Spa staff were the same. A smashing hotel experience thank you. Lovely pool, steam & hottub.

Air con loud and didn’t work Rubbish left on floor by the windows

Lovely Lounge area and entrance. The health club staff were great. Air con doesn’t work well in the whole hotel and no fans when we arrived so had a very hot night before we asked again and again and finally got a fan for our second night. Room was only set up for three but four booked so again had to ask for more towels etc. Just lots of little things that meant it wasn’t up to what we expected.

There were two main issues during our stay: The AC wasn’t working on what was probably the hottest day of the year so far. Breakfast took quite a while to be topped up. That said, the staff were really nice and friendly throughout.

Poor experience regarding my room that did not have working air conditioning, eventually got a room move at 1.15am to smaller room that had one of the worst showers I have come across (I travel constantly for work). Nothing offered to me as a good will gesture for the issues I had. I stay in Crown Plaza’s across the country and have always found them to be great but at Nottingham this was a poor guest experience with no clear process to rectify issues or maintain the customer focus.

The room was clean and comfortable but no working A/C