We got a free room upgrade, great but the room was little bit stinky. It is old building but convenient location. Staff is kind.

Excellent

The stay was great, and the place is very nice. The only issue is that when we made the reservation through Expedia, it said the room would have a refrigerator. However, it seems that all the rooms only have a minibar. That was disappointing, as the information on the Expedia website is incorrect.

Room was very comfortable. Staff was very courteous. A short stay but we were very pleased.

So many amenities on site, can’t wait to come here again!

The room, the staff, the amenities are all good. Unfortunately its a little noisy when hockey tournaments are on, & parents dont control their kids running & yelling in the hallways.

Amazing stuff amazing room service very clean room very spacious I had an amazing stay we'll be coming back again

Its ok

Room was small and toilet needed some TLC

Everything was good

Great hotel, extremely clean.

Convenient location

The room was dirty and the manager didn’t help to change the room she was so rude

The worst managment and rude manager i would never recommend to stay in this hotel any more

Everything was clean, it was very comfortable. I appreciated the excellent amenities.

The staff were very welcoming, room was clean and amenities were great.

my recent stay at a Best Western hotel booked through Expedia was not pleasant. Upon arrival, I specifically asked the front desk to place me in a quiet room, I am a light sleeper and am particularly sensitive to noise when trying to rest, which is why I specifically requested a quiet room upon arrival.. I was initially assigned a room at the back of the hotel where the air conditioning was not functioning properly. When I reported the issue, I was told that maintenance would not change rooms. This was around 9:00 PM, when I was already exhausted and expecting to rest. The maintenance person came and spent some time in the room attempting repairs, but the solution was inadequate, and I was told to keep the AC on auto mode. I explained that this was not acceptable for sleeping and requested a room change again. Only after insisting was I moved to another room. Unfortunately, the second room was also unsuitable. I experienced loud door banging and constant footsteps This stay did not meet basic standards for comfort, rest, and customer care. I made reasonable requests which were not properly handled by the hotel, and the situation significantly affected my ability to sleep and enjoy my stay. Because of these issues, I am requesting a refund for this booking

Just amazing!!! Got upgraded to the most beautiful room I have ever stayed in. Thanks for being so amazing

Room was in the basement. No natural light. Hotel was quite. Im sure they could've put my family of five in a better room with windows.

I was upgraded to a one bedroom suite and it was excellent!! Nice amenities and very comfortable bed. I appreciated the cheerful and helpful housekeeper as well. Thank you!