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Everything was great except for the staff levels. The dining room, bar and even reception area seemed to be trying to function on a shortage of bodies. They did they best they could and were brilliant but it wasn't fair to see them trying to cover everything

The room was lovely & clean etc and reception staff were very welcoming. We found the service in the restaurant terrible. My son ordered Rib Eye Steak at £33 but the waitress didn’t ask how he’d like that cooked, my husband had to stop her to say erhm can he have that medium rare please. My husband ordered the duck which came out well over. We ordered a 2nd round of drinks after our starters, but they didn’t arrive until after we had finished our meal. I think there was just wasn’t enough staff serving, it was as if the bar staff were taking the food orders which would explain why no one asked about how the steak etc was to be cooked.

The room was spotless the staff were courteous. This hotel was an absolute surprise for what I what expecting. The DoubleTree by Hilton in Borehamwood is a delight. Great Room. Excellent amenities. Layout of the hotel is really nice. Room layout was great. Big floor space and incredibly comfortable. Huge TV, good channel options. Bed was very comfortable. The parking is a great plus and there is ample parking available. Nice Bar. East swift Check-in. Although they were running two events alongside hosting all the Valentines day celebrators, it did not in any way at any time feel like the number of guests was unmanaged. THE BREAKFAST. This is honestly, (and ive had a few continental breakfasts) the best hotel breakfast I have enjoyed in the UK or any country I've visited. It was so fresh, the pastry items were extremely fresh. There were so many options and all options were great. Definitely doing breaki here again. For a Saturday Valentines Day stay... we are utterly impressed. I didnt get to do a review on this visit but i am sure I will return here to do so.

I enjoyed this hotel so much that I stayed here twice in one visit. The room and bathroom were always very clean. The bed was always crisply and neatly made up every night, and fresh towels replenished - and you don't even have to inform the front desk every morning by 9AM for such service! LoL Which I appreciated very much, as usually I'm either too late or forget :-D The only issue I can think of is that the hallways were a bit noisy and the door could have been a bit more soundproof. But rowdy guests are hardly the hotel's fault.

As we booked through Hotels.com, we were made to feel unwanted, like 2nd rate customers. We celebrating my wife’s birthday, so took some wine with us to the room whilst getting ready, asked for some wine glasses to be brought up, the front desk wanted to charge us £6 just to have the glasses brought up. We were only given one towel. Water in the room was chargeable as we didn’t book through the Hilton Honors. The whole thing felt like a money grab

Lovely staff, fantastic room and location

Friendly staff. Clean rooms. Great breakfast.

The hvac in the room is basic air conditioning and radiators so was freezing when I arrived and then too hot when I adjusted the radiator. Food was below par, dinner was bland and overpriced, breakfast was okay but bacon was a weird fibrous texture and tasted sweet but not of bacon and the continental meat and cheese had clearly been put out more than one day. The staff, the decor and the convenience were all excellent however.

Very clean and comfortable staff very good but breakfast bland

Staff were very friendly and helpful.

The kids enjoyed the welcome cookies. Staff were friendly. Have a massive lobby with lots of areas to sit and relax. Breakfast was decent with lots of varieties.

Everything was excellent and very service.

Ok hotel, bit dated and room was freezing cold even with heating put up to the max. Bad fitted windows and fire exit right outside door so cold was coming into room. Nice staff and nice communal areas

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Was promised our room would be made special for our anniversary after requesting this prior & nothing was done.

Nice large comfortable modern room and nice shower (but why not more hooks to hang up towels, so many hotels are the same, I don't understand!) We didn't need it but midday checkout is good as so many are earlier nowadays. I was going to mark down to 4 stars due to having to pay for their own parking which is really cheeky - but it was only £5 (so seems hardly worthwhile annoying people for that!)

Very clean room friendly staff

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Very good hotel. Clean rooms. Very good breakfast and friendly staff. For the price very good.