The worst hotel stay ever! 1. Check-in time was supposed to be at 4:00pm. But the rooms were not ready at check-in time. Not only my family, but so many other families just had to wait for a long time until their rooms got ready. My family was able to ckeck in at 5:00pm. 2. The mattress was all broken and sinking into the centre. I wonder if prison mattresses are any worse than this. 3. When my wife was taking a shower at around 10pm, hot water just stopped. I called the front desk and they said casually, "Because many people are taking a shower at the same time" as if it was no big deal. My wife had to finish her shower with freezing cold water and suffered. Paying over 300 CAD and this is what you get. LOL I advise you to think again before you make a reservation.

Our room had ants in it when it warmed up.

The room was in good condition, but there was no staff around because I checked in after 6pm and checked out before 10am. It would have been nice to know that in the off season there would be very limited time when staff was available, but this wasn't disclosed in the email, we found out from a phone call just before 6pm. I was told that my room key was in the building across the street with the red roof. All the roofs had snow on them and I was assuming "across the street" meant from the main desk, not down the block and across the street from my room ( I didn't even know what room I was in until I found my key). There was a phone number to call for help, but no one answered and then I realized the note that said he was available from 10pm until 8am. There's a 4 hour gap in the evening and a 2 hour gap in the morning where no one could help! I found the right spot because there was a guy smoking pot outside the place who showed it to us. Really anyone could have taken our key and enjoyed our room for 4 hours before we would have received any help. I'll make sure not to stay in Waterton in the off season in the future. Honestly, when I booked I didn't even know there was an "off" season there.

Room looks bit

Enjoyed our stay, but the room could use some repairs. The bathroom floor was cracked and lifting in spots and the bed needed replacing as one side was like sleeping in a hole. Otherwise, the view of the mountains was fantastic, the tub was luxurious, and the fireplace made it nice and cozy. Staff at front desk were also very pleasant. If the bed gets fixed would stay again.

Clean n spacious room

Clean room. Town very quiet in winter. Office to check-in was in a different building due to reduced winter service. Only issue was very noisy night due to extreme winds. No fault of Lodge.

When we arrived at 5pm there were nobody there at the reception so we had to call and explain that we booked this place and we are staying the night there. We had to go to other hotel to get the key and this miscommunication was unnecessarily as it was freezing cold on January and my baby was 8mo. They didn’t inform us anything beforehand. But overall everything else were too good with the price.

had tv problemsfor the first couple hrs, signal problems i think, not hotels fault, stuff happens...

Very nice room. Great place for a mid-winter break.

The information a out the lodge was incorrect. They need to update the website and third party information regarding the pool/steam room and what is open at the lodge itself. Otherwise- it was good and very clean. Staff are also great.

Yy

Staff were very kind, Kilmorey hotel food was excellent!

Our was a business trip to pick up an auction item. It was off season and the limited services were adequate as expected. No negative issues

We actually left after less than 2 hours of checking in! There was a bug on one bed as soon as we got in, the table and cupboard handles were gross and sticky and shortly after, I killed two ants on the other bed. My teenager was NOT comfortable even sitting on the bed, and wanted to leave right away, but I had food in the oven. There also was no baking sheet or oven mitt, which was a huge inconvenience for a place that offers an oven! I will be having a member of management contact me in the morning to hopefully issue me a refund. They said to also contact you at Expedia. We drove 2 hrs home, rather than sleep there! Not fun.

Great location, beautiful area, walking distance to everything.

It was a good hotel choice right in the heart of Waterton's village, so everything was a short walk. People were very friendly and welcoming, and the room was clean and comfortable, and a good size for two. It was also convenient to have a restaurant on the premises.

The room and kitchen is small but cozy and clean. Would have been nice to know before hand that we needed to check in at Kilmorey Lodge. No access to ice machine but Kilmorey Lodge staff gave us ice. Kitchen had bare, bare necessaties....no salt and pepper, no paper towels, no dishwasher tabs, 1 frying pan, no serving bowls and no tray to cook things in the oven. Staff was friendly and did what they could with limited supplies on hand.

Everything was closed in town and boarded up. Pub and dining room were closed, had to go a few blocks away to find an open eating place. This sounds like the normal given the time of year but was not mentioned anywhere on the hotel listings.

The room was in good condition but the front desk was closed. The building where front desk is located was locked and closed. They left a note to go to a different hotel building to get the keys which was very inconvenient. They could have mentioned that beforehand.