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Scaffolding placed across the window so unable to vent the room. Unbearable heat in both the corridor and the room. Nothing anyone can do about the weather, but you should be able to open a window in the evening to try and cool down. Windows are restricted, not a problem. But couldn’t get that far as scaffold was in the way. Staff told me- he didn’t put the scaffold up. Very unhelpful. Awful place, never again.

Standard Village quality. Clean and comfortable bed. Room good size. Everything generally clean. Let down - on arrival we couldn’t get a twin bed as booked weeks before due to lack availability so instead had to be given a double bed instead. This is poor especially as room type was booked via hotels.com. No AC solution for the room in hot weather. Just a small fan wafting hot air in a small room. Another typical under thought UK Hotel. How can a Hotel not have AC above the ground floor.

Good size room. Plenty of parking, shame it costs £5. Plenty of options to choose for food.

New hotel, room very practical, new and clean (apart from one set if bedsheets, with dark hair that did not belong to us). No telephone to call reception in the room. Staff very polite and helpful. Was a bit surprised to have to pay extra for parking (nowhere on hotel details when I booked as far as I know). Good to have starbucks on site. On the whole, good experience but a bit expensive for a budget room, especially as we booked ages in advance

Great stay. Thamk you. Perfect in all possible ways.

The hotel has plenty to offer. The only downside was no Aircon on a particularly hot evening and the inability to open the windows wide enough to let any air in. There was a fan provided but it didn't have the power to make a difference. Otherwise a good venue.

Lovely hotel and very close to everything

First visit to a Village Hotel, really good. Very clean and comfortable. Room needed air con though

Great place to stay although a little expensive on drinks Easy access and lots of amenities close by Great pool and spa

Nice stay, rooms well equipped and clean

Clean room

Very good

My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel.

The staff at the hotel made my stay - from the gentleman at reception who checked me in and changed my room immediately on my request due to the noise outside - to the lovely Millie at the bar who helped me on numerous occasions with food orders and was always so pleasant, to the blonde girl at the bar who helped me watch the Bournemouth 🍒v Fulham game (hope she enjoys Uni and her new live living in Bournemouth) and finally Catherine who organised a takeaway away box of food for my journey home, due to me leaving before the lunch buffet was due to be put out - as I had to leave early to catch a flight. The hotel should be grateful to have such great staff that provide such excellent customer service,

Great location on the edge of the city so easy to access from the motorway, with plenty of parking which was free for residents. Breakfast was disappointing, limited choice and a few of the hot options weren't restocked during the time we were there.

Peaceful stay in a clean and tidy environment

Newly refurbished room was excellent along with the pool facilities and room service menu

Easy check in and out. Comfy room Lovely breakfast

Lovely hotel. Room was a nice size, beds comfortable. Also pool and gym area was a lovely additional perk!