We’ve stayed at the hotel a few times as it’s a good location for travelling to/from Wimbledon, however we won’t be staying here in future. The hotel is extremely poorly equipped to handle the summer weather.
The hotel lobby is air conditioned, but the rooms are not. While a fan is provided in the rooms, the fan in our room was not built properly, so the head fell back and pointed at the ceiling. I called the lobby and asked for another but was advised she would check for a spare as the hotel was fully booked. Heard nothing back at any point during the stay, and no one even came to check the fan. Extremely poor, and ridiculous to not have any spare in the event of any issues such at this.
Additionally, our room was advertised and paid for as a triple - one double and one single bed. Our room however only had two single beds. This wasn’t an issue since there were actually only two of us, but this was not how the room was advertised regardless. Also, the layout of the room was ridiculous - one side of one bed had plugs while the other bed had access to none at all. We had to move the entire room around so the other person could use sockets.
Won’t be staying here again in future when going to Wimbledon.