전체 평가 및 리뷰 NARUTIS hotel

너무 좋았어요.

체크인할 때부터 서비스가 엉망이라 취소 요청을 했으나 사전지불된 건 취소가 불가능하다는 답변만 되풀이하고 고객을 전혀 배려하지 않는 심술궂은 호텔이네요. 취소하느라 들인 시간과 국제전화요금, 정신적 고통은 어디서 보상 받을수 있는지. 호텔닷컴에서 예약할때 사전 비용지뷸은 다시 안할예정입니다.

공항에서 접근도 좋았으며, 친절하고, 올드타운 관광에 최고의 위치 추천합니다

Beautiful hotel. Very kind reception staff. Clean, comfortable and stylish space. Lovely, relaxing spa. Nice products. Beautifully clean rooms. The housekeeper was very sweet. The only thing we didn’t like was breakfast. We didn’t enjoy the food very much. It was basic and not tasty. The staff never came to ask if we wanted tea or coffee. We needed to really try to get their attention. They would walk off halfway through our order. They seemed almost cross that they had to make it for us.

Bel hôtel et bien placé. Une décoration un peu désuète. Un petit déjeuner un peu décevant.

This is a beautiful property in an excellent location. But there are a lot of stairs if you have mobility issues!

Wonderful hotel in the middle of the old town. Spa was nice and breakfast was great. We spend four pleasant days in Vilna!

Absolutely stunning hotel. Looking forward to staying there again. Excellent from A to Z. Clean, charming, unique. Every detail is thought through with comfort in mind. Scrumptious breakfast. Parking available. Super clean.

Really nice hotel with super breakfast

Beautiful hotel in the middle of old town. We stayed for a couple of nights before heading to Kelmė for Christmas. We had a family room, which was huge and also had a massive bathroom. We were offered free welcome drinks in the bar/ lobby area. Breakfast was lovely in downstair cellar rooms. We also tried the SPA area, which had steam room/ sauna/ small pool. Only negative is that underfloor heating in bathroom was too high- was too hot to stand with bare feet. But it was perfect for drying all swim items. We had a great stay and our 9 year old daughter asked us to get a membership, so we can stay here every time we come to Vilnius😉. All staff were very pleasant and helpful.

Expensive, hotel restaurant is horribly expensive

Hôtel magnifique Malheureusement nous gardons un sentiment d’avoir été berné car nous avons eu une chambre standard alors que nous avions réservé une chambre supérieure et malgré qu’on s’en est rendu compte beaucoup de mauvaise foi de la part de l’hôtel qui ne tenait pas compte de l’évidence et trouvait des excuses irrecevables Point faible sur les peignoirs qui sont déchirés et pas repassés c’est pas correct pour un 5 étoiles Cependant l’hôtel est très beau et bien situé Le restaurant est excellent Sans ce sentiment d’avoir été volé j’aurais mis 4 étoiles C’est dommage

Location

Mahtava sijainti, hyvä aamiainen ja miellyttävä sisustus tekivät majoituksvalinnasta onnistuneen. Spa-osasto oli pieni, mutta saunat lämpimiä. Poreallas ei jaksanut oikein poreilla, mutta isommassa altaassa vastavirran sai sen verran virtaamaan, että siinä pystyi vähän uimaan. Palvelu oli ystävällistä.

Great location in the heart of Vilnius with spacious and well-designed rooms, but the service fell short. Housekeeping was inconsistent—beds weren’t always made, and bed sheets weren’t changed during my four-night stay. Parking was poorly managed, with staff prioritizing their own spaces over guests. Breakfast staff created an awkward atmosphere by questioning guest timing, even though there were still two hours left in the service. Additionally, no advance notice was given about a noisy New Year’s party, disrupting sleep. Room for improvement in service and communication.

We had a very nice stay in hotel Narutis. The hotel is very central right on Pilies street with tons of restaurants and cafes available in walking distance. Location was very handy to watch the New Year's celebration, which took place only 5 mins from the hotel. On arrival we were told we were upgraded to the Suite (room 134) which was very nice and spacious. One thing to note is that this Suite has no view as it ovelooks the parking lot and the rubbish bins and was a bit claustrophobic. If you're after views and natural light, I would avoid this room. We asked if we can transfer to a room at the front, but this wasn't possible as the hotel was full. Pipework is also quite noisy, but that's understandable as it's an old building. SPA area was clean and not too busy, so we enjoyed it a lot. Breakfast is good, but gets really busy around 9:30, so you will struggle to find seating for more than 2 people.

We had a lovely time at the Narutis hotel. The lobby and bar are wonderful, the rooms were clean and comfortable. Staff was friendly and helpful and the location of the hotel is excellent.

Séjour fantastique. Merci pour votre accueil

Chouette hôtel en plein centre (bon en même temps c'est pas los Angeles) avec un personnel très accomodant. La partie piscine spa sauna hammam est vraiment top. Un vrai côté chaleureux. Un seul petit bémol pour la note maximum : mérite un peu coup de jeune sur certains aspects (moquette, déco des chambres, bar...). Mais vous pouvez y aller quand même les yeux fermés. Super petit déjeuner aussi.

Fantastic location, beautiful interior and lovely breakfast, and beautiful spa. A small minor mistakes is the reason for not giving 5 stars. We had put the sign out for breakfast in our room but that did not work! No breakfast arrived and the sign were still hanging on our door !!!