We had to stay two nights and left after one since there was no AC with 30 degrees outside and inside the rooms/hotel. We asked for a full refund and not to be charged when we checked out early but the staff still did. When we were in room and complained about it, requesting a full refund and were told they have to get hotels.com to initiate it. We did that and hotels.com said that Casablanca has to issue it. Im still waiting for a full refund with two kids, it was the worst stay of our life. And we travel a lot!

The non-working AC made our stay one of the worst experiences

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This hotel is terrible. We arrived and the air conditioning was not working...during the most humid weekend in July. They provided a fan and said the power went out so the A/C was just trying to catch up. However, reviews for the hotel from the past said that the AC was not working prior to this. After the AC was on for several hours we came back to an even hotter room and even with the fan on, it was unbearable. We left for another hotel at 11:30 pm because we could not sleep at all. The hotel is dingy and stinks...it has certainly seen better days. How can they rent out rooms to a hotel that they know does not have operating air conditioning?

No air conditioning for the two nights we stayed and it was during a heat wave with temperatures over 35 Celsius , 113 Fahrenheit. Impossible to sleep.

When we arrived, the temperature outside was 35 C (95 F). We were given a room where the air conditioning did not work. The clerk told us that they have problems in some rooms with air conditioning and told us to move to another room. We did that. Then the whole region lost power, and the power did not come back for hours. When the power came on, the air conditioning did not work. We were told that the hotel has a persistent problem with air conditioning. We are in our late seventies, and as the European experience shows, people our age face a high risk of death in extreme heat. This is not melodrama; this is actually a scientific fact. We did not sleep all night, and we were feeling ill. We kept cool using wet towels. In the morning, we checked out prematurely. If you wish to use this hotel, do not go in the summer. Go at a time of moderate temperatures. Casablanca Hotel is accepting a high responsibility for not providing a warning that the air conditioning does not work properly and for protecting lives of potential patrons. Expedia should demand a statement from their hotels that the hotels they promote have all the necessary safety features.

No AC at the hotel, they provided each room with one fan only

No A/C. Fans did nothing. The owners need to have separate A/C units for their rooms. Place looks like it’s falling a part. Needs paint.

We arrived on our check in on time to a great location .We were greeted by friendly staff who informed us the building air conditioning was not operating .We were given the opportunity to find new accommodations with her help .With the very warm weather we were experiencing we did so .I cannot give much on my stay . I will give high praise to the staff in the predicament they were facing and their commitment to this establishment . Bill Ottawa / Canada

Very disappointing experience. The hotel was extremely dirty and poorly maintained. The room felt neglected, and many areas looked like they hadn’t been properly cleaned or cared for in a long time. To make matters worse, there was no air conditioning, making the room unbearably hot and uncomfortable. Overall, the property seemed run-down and not managed properly. I would not recommend staying here.

Not the nicest place to stay. There was no AC, staff were helpful but couldn’t do much about the situation. The restaurant was closed and the rest of the hotel felt abandoned. There was also issues with the toilet. Wouldn’t recommend or stay again.

I was heading to Niagara for a wine festival and booked to staying overnight at the Casablanca. I unfortunately had a multi vehicle high speed accident on the highway. I was badly injured and headed to ER in an ambulance. My husband called to advise them that we would not be now to attend, and to just charge our credit card, and the lovely woman who answered the call AA uses us that she would just cancel the booking with no charge. With such fantastic customer service I will definitely book again.

The air conditioning was not working. It was inbearably hot. It was a terrible stay and I expect some sort of compensation for the terrible conditions@

We found out at 7 pm that they had no A/C. Offered us $30 off or no charge if we didn’t want to stay. Everywhere in area was booked for different functions. A lot of very unhappy people. Very disappointing and with no notice very unprofessional. Safe to say will be last visit which is also disappointing because in past it was not a bad spot.

It was a nice room. But the fact the ac was not working was bad. It was exhaustingly hot. Not to mention the windows dont open. I would expect a 1/2 price discount considering the uncomfortable sleeping conditions. But great location.

The rooms were so hot, ac was set to the lowest but still blowing warm air. Was horrible and we only used the rooms to sleep, but not much sleeping happened due to the temperature, we were getting ready for a wedding, couldn’t do our hair or makeup due to the heat, showering was pretty much useless as well. Not even 5 minutes in the rooms and we were dripping buckets. It was cooler outside in 27 degrees Celsius + humidity. Was very unpleasant and uncomfortable

Although management knew for several days that the air conditioning was not working in the hotel, they failed to notify us, although we had booked months ago. It is obvious this hotel is getting ready for the wrecking ball. It was 30 Celsius outside, you can imagine what it was inside.... Only way to get any sleep was with a soaking wet bath towel over me. I felt sorry for the staff, and how could housekeeping clean a room in that heat? Dreadful.

A/C not functioning during our stay Plus 30 degrees in our room and windows don’t open. Plumbing is disaster and the there is a bad smell In hallways and rooms. Just got 50 bucks back per night’s stay when looking for full refund. Manager was never available and conveniently was off on checkout. Just awful! Time to retire this place.

I’m all for giving a budget hotel some grace—after all, you usually get what you pay for. The hotel had a cute, quaint entrance with a beautiful staircase that made a great first impression, and the woman who checked us in was very kind and helpful. Unfortunately, that’s where the positives ended. The air conditioning didn’t work, the safe didn’t work, and neither did the bathroom light. There was also a very strange smell throughout the property. While the location was excellent, I wouldn’t recommend staying here, especially during the summer. The room was simply too hot to be comfortable, and the maintenance issues made for a disappointing stay.

Parking my was easy.