I am very satisfied.

매우 좋았습니다.

I went to Schloss Bensberg in July 2018, the hotel is near Koln in Germany. I had some expectations because I knew Schloss Bensberg used to be a palace. There was an wonderful view at the grand entrance, on the other hand lobby and elevator were cozy in comparison and the hotel room was lovely. I felt the hotel was attentive to detail. and I visited to restaurant Vandome after I had checked in, it is in Schloss Bensberg. and I had a dinner at there. The restaurant’s dishes were all the fragrant and tasty, and plating to the table was art. I liked village near the hotel, the residents were friendly and the village itself was quiet. If I returned to Germany, I would definitely stay at the Schloss Bensberg again, Thanks to the staff of Schloss Bensberg I had an excellent stay.

참으로 멋진 호텔이라 오래도록 기억에 남을 것 같다. 위치는 도심에서 벗어나 있어서 시간과 교통비를 지불해야했지만 퀼른 관광의 많은 부분을 포기하고 호텔에서만 지내도 충분할 만큼 멋졌다. 객실에서 보이는 호텔 정원과 근처 작음 성당. 객실 또한 럭셔리 했고 조식도 5성급 답게 훌륭했다.

내 인생 최고의 호텔이었습니다.

Absolutely one of my best hotels! Spending a night at a castle is a truly impressive experience. Wonderful throughout!

During our four-night stay at the Althoff Palace Hotel, booked via the U.S. website, we were impressed by the facilities but deeply disappointed by the service standards, which fell well below expectations for a five-star property. From arrival, friendliness and professionalism were lacking compared to luxury hotels we regularly stay at, such as the Four Seasons, Ritz-Carlton, and Peninsula. We initially booked a suite but downgraded due to dissatisfaction with the room. A significant issue arose regarding smoking: we proactively asked staff for permission to smoke in the back garden and never smoked in the room. Despite this, management later accused us—rudely—of smoking indoors, creating an embarrassing and uncomfortable situation that was later disproven. Housekeeping and service were inconsistent. Despite requests, rooms were not cleaned when indicated, housekeeping arrived at 8:00 a.m. despite our jet lag, and room service trays were left in the room for an entire day. Upon moving rooms, we found the toilet improperly cleaned with visible residue, the TV not functioning, and overall poor attention to detail. While the spa staff, valet, and younger apprentices were professional and courteous, interactions with senior management were unfriendly and dismissive. The hotel has strong potential, but service quality, management conduct, and treatment of international guests—particularly Americans—require significant improvement.

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Very nice hotel Unfortunately, at breakfast, our waitress does not meet the standards of a hotel Table not cleaned and she sets the cutlery without napkins. Overall, very unpleasant for a breakfast.

Das Personal und Wellness Bereich. Danke

Bottle of wine in our room. The admitting clerk helped us to move luggage to room. This place is huge and could use a map

Beautiful building Great food and beverage options Convenient fitness room Pleasant staff Staff did not greet at door to assist with bags and did not thoroughly orient to room nor facilities

We only stayed one night here to relax in the Spa after an eventful weekend. The service is really good and the hotel is quiet for its size. The spa area was very nice. Unfortunately, Vendôme was not bookable but their Italian restaurant was lovely. The breakfast was good, a lot of variety but we had better in other 5 star hotels. All in all we had a great time and would come again for a quiet getaway.

Super lækkert sted og fantastisk morgenmadsbuffet

TODO EXCELENTE

Amamos nossa estadia o lugar simplesmente deslumbrante. Quarto super confortavel e cafe da manha incrivel

Mooi hotel met meerdere restaurants en spa. Het dorpje zelf is niet heel boeiend

must visit again

Schönes Schlosshotel, an einigen Stellen etwas in die Jahre gekommen. Der Gesamteindruck entschädigt aber für die kleinen Macken. Schöner Wellnessbereich, tolle Bar und tolles Ambiente.

Excellent property with wonderful and friendly staff. Highly recommend!