We’ve stayed here before and the hotel was passable. But this time there was no hot water for at least 2 days in half the hotel. The hotel continued to book people into those rooms despite the lack of a basic amenity. This was on top of the food being particularly poor - we saw several meals being sent back to the kitchen. In the end we cancelled the remaining night on our stay and went elsewhere, and we definitely weren’t alone in this.

First room was terrible, mattress sunk in the middle, staff great, swapped rooms, 2nd room great until we tried to shower, no hot water, assured it was fixed, 2nd night the same, no hot water, had to check out a day earlier as couldn’t cope with cold showers! Food not up to the normal standards, been staying at this hotel for over 7 years , something has defo changed, very disappointed. Staff tried to be helpful . Pool area was very good as always, hopefully just a blip

Greatbin every way

Excellent breakfast & staff very accomadating & friendly....... Thats were it ends. Hotel needs a good overall. When we arrived 5pm our allocated room was not made up, the reception staff were lovely allocated a different room. Again this had not been made up! Third room toilet seat came off in our hands. Forth room allocated on ground floor over looking the bin compound but couldnt be bothered to complain again!! Went down to get food website states restaurant open only to find only bar food available which was not the best!! Come to eventually going to bed, my side of the bed was so uncomfortable literally felt like the springs were coming through the matteress. As someone with a chronic illneess this left me in severe pain & lack of sleep makes symptoms worse! What should have been a relaxing time away resulted in us having to come home early.

Quite room good choice of bar food

great reception staff

Room very tired and dirty. Restaurant shut, bar filthy!! Will not stay again!

Room spotless, staff super, the pool, jacuzzi and steam room- amazing!

They upgraded our room i dread to think what double was like. The room was dirty dust on top of lamps wardrobes they must hoover around furniture as when you moved table it was filthy. The fittings was all odd some old some new. Then the pool and spa facilities was dirty. Womens changing room smelt of drains. The pool filers was dirty. Sauna was not warm first day second day was to hot. The jacuzzi was out of use got told it be fixed by tomorrow then got told a week then by 4pm lies. Went to get clean towels and got told we wasnt allowed to take to pool side but got told to bring them by other staff. Felt like we couldnt ask for tea milk etc as felt it was to much trouble. The breakfast was stone cold and coffee machine only give u half of cup. We stay in oir room all day on second day only came out for 30 mins. As we had bad stomach and i got bite under my eye so eye was sore and hard to open. Spent most of our stay on toilet. Very disappointed as supposed to be a relaxing break as both work long hours me being a frontline worker for NHS. But came home feel worst actually in bed writing this. Very upset about the whole stay.

Good room, good value, friendly team, good food Bit more oomph in the shower would help

If you’re planning a stay please research for noisy events or parties occurring at this venue.

Staff were very friendly, good facilities. Room looked a little tired and did not match what was being shown in the photographs

Excellent service.

Only 2 items available on the dinner menu. very poor.

Pretty disappointed, the beds in room 814 are terrible. Mattress is like sleeping on a camp bed and duvet like a piece of cardboard. This second time stay at hotel and bed & duvet the same. Food is average and over priced and so decided to eat at local village pub much better. Bar staff not that happy but reception staff were. Communal toilet never cleaned disgusting condition. WiFi awful. Hotel generally feels very tired and needs refurbishing or at a very minimum replace the beds.

Spacious room. Quiet. Good enough for a quick stopover but old lumpy beds (I had to use a folded up towel to stop the spring digging into my hip!) furniture tired. Bedding flat and heavy. Bathrooms clean and nicely decorated but noisy extractor fan. Staff were very friendly. Breakfast was really nice. I wouldn’t stay again because of the mattresses, but all ther issues were minor.

Couldn't have our evening meal in the restaurant because OAP party took priority,should of been told at booking ,took a while for food to arrive in bar, not too pleased to say the least

Quick and pleasant check in, very professional and friendly. the room is great, large bathroom with walk in shower, bath and two hand basins. all very clean and fresh.

The hotel is lovely, and staff very friendly. The bathroom in my room was lovely and new but the main bedroom was dates, pealing paint and damp water marks.

We booked and paid in advance apart from the dog which was an additional only payable on arrival. On arrival we were asked to pay in full although we already had and they tried the same on checkout. The room key was continuously faulty and could not get it out room. The room was not clean or wholesome. Plaster falling from the walls, cracks, doors that don’t shut properly. Unclean surfaces and carpet. The spa was poor condition as well, a lot of black mould