good

Excellent hotel

Fue una experiencia inolvidable. El personal, la comida (desayuno en bufet y room service, también), y el estado de la habitación son buenísimos. Les recomiendo alojarse acá :D

Best hotel ever in cusco!! Room condition was perfect and staff's service was best ever!!

보통이었습니다.

위치 좋음, 온수 잘나옴, 화장실 문이 안닫힘(가장 문제임) 서비스 좋고, 무료 코카티도 계속 제공됨, 수시로 먹으면 좋을듯?

위치가 광장과 가까와 굉장히 편리합니다. 직원들이 특히 친절하여 굉장히 기분 좋은 여행이 될 수 있었어요.

쿠스코의 메인 아르마스 광장과 인접한 위치하여 걸어서 여행하기에 최고임. 단 방은 1층보다는 3, 4층으로 추천

깔끔하고 넓은 로비.. 중심광장과 가까움.. 다만 방에 와이파리가 잘안터짐

Clean, quiet and very helpful staff

The staff were all friendly and helpful. You are welcomed from the moment you get to the entrance. Staff is helpfull with luggage. Breakfast has a lot of healthy options. We were allowed to leave oyr luggage for 2 nights while travelling to Machu Picchu, when we returned we were welcomed back and our shared room was upgraded for the 1 evening. Thank you for making us comfortable.

The staff was very friendly and helpful.

The staff were incredibly friendly and helpful.

I am not one to leave negative reviews. But I need to inform others that you can get better accommodation for this price. The room had no airflow and we struggled to sleep. Due to the acclimatisation this needs to be highlighted. Already us visitors are challenged with acclimatising so the lack of airflow in this room was a major impact. I slept with the window open even though the nights were cold. Dinner here was not great. Go elsewhere. The dinner service was inattentive. I recommend Ofrenda - great service and outstanding food. Also they argued with me about my booking including breakfast, they took a photo of my booking stating it was included, however did not update the booking comments. So for the rest of my stay I was told it was not included by the breakfast staff. Then when I checked out the reception staff was quite rude saying I did not have included breakfast. Again I showed evidence and they took another photo. I asked if there were notes on my booking from when I checked in about the discrepancy. He rudely ignored me and finally accepted my evidence when I brought up the booking. No apologies for the rudeness. I will seek out better accom when I return in 5 days.

We booked two rooms, but unfortunately both were located near the lobby, and the noise during the night was quite disturbing. Also, breakfast needed before 9:30am, which was earlier than expected.

Excelente hotel, bem localizado e com ótima estrutura. Situa-se em um prédio histórico de estilo espanhol do século XVI muito bem cuidado. O café da manhã é variado e o restaurante apresenta diversos pratos. A equipe para atendimento é excelente e muito atenciosa. O quarto é espaçoso. Recomendo.

Todo excelente

Quarto limpo, ótimo café da manhã, funcionários educados, cordiais e prestativos. O quarto era muito gelado, o ar condicionado barulhento, o edredom muito pesado, que quase não dava para se virar na cama e não esquentava, a cama era pequena e barulhenta, o quarto não tinha anti ruído, então dava para ouvir barulho desde as 5h00, quando os hóspedes iam tomar café. Foram 3 noites mal dormidas. Não voltaria para esse hotel.

Excellent service, wonderful property

Hotel bem localizado, tudo limpo e com funcionários atenciosos.