it was perfect

영국스러운 웅장함과 고급스러움이 겸비되었고 직원분들 모두 넘 친절하세요

매우 만족해요. 내부도 너무 고풍스럽고 방도 너무 고급스럽고 좋습니다.

호텔 위치는 교통이 편리함. 6일 체류기간 내 조식 뷔페 메뉴에 변화가 없어 마지막에는 식사가 질림

I have pleased to be here. All the staff members are similar to family. If I will come to England, I will stay at this hotel. Thanks for all the staff members.

Dear Management, I am writing to express my concerns regarding my recent stay in Room 5** at your hotel from December 28, 2023, to January 2, 2024. We chose your establishment primarily for its reputation for cleanliness and particularly for the high standards of linen maintenance. However, during our 5-night stay, it appeared that the bedding in our room was never changed. We noticed the same marks on the bed linen from our first night persisting until our departure, which suggests that the linens might have been merely tidied up rather than changed. Is it the policy of your hotel not to change the bed linen during a 5-night stay? My wife is particularly sensitive to bedding cleanliness, and this aspect is crucial for us when selecting a hotel. Unfortunately, we were quite disappointed with the management of linen during our stay. I look forward to your response on this matter. Sincerely, JJ . PS I have previously made an inquiry through your official website, but have yet to receive a response. Therefore, I seek your understanding as I contact you through this alternative method. I await your reply.

모든 것이 좋았습니다. 위치, 분위기, 조식 완벽에 가까웠습니다. 그런데 house keeper는 조금 아쉽습니다. 선물 포장용으로 따로 모아둔 종이가방들을 버렸습니다.

Super hotel type downton abbey, très bien placé dans Londres

The staff are absolutely FANTASTIC. The chair in my room 622 was damaged and I feel the gym equipment is out of date. The treadmills in the Ned were way better. Its a shame there is no pool. It doesn't feel like there is anywhere to hang out unless you are spending money on drinks. It's not clear where you go if you want to sit and read a book. The hotel is STUNNING and all staff are incredible.

Great location, great staff, rooms comfortable

It’s a corporate hotel. We went for our very special babymoon and told the team and they couldn’t have cared less. It’s fine - good rooms. Nice staff. But literally no attention to detail or extra effort to make you feel welcome or to make the stay memorable. Good for work trips but would avoid for leisure.

Flawless. Nicest place I’ve ever stayed.

Absolutely gorgeous hotel, wonderful common areas and very helpful staff. Can’t wait to come back!

Beautiful Hotel excellent staff

Beautiful hotel. The elevator was not working during our stay, but the staff was wonderful and very helpful.

Nowhere near a 5* room. No storage in bathroom, shower leaked. Great historic building inside communals and outside, ample breakfast with good choice. Decent gym. Nice bar. Room service left in corridors continually. Nowhere near 1 hotel, Nobu, The Newman etc etc.

The hotel is lovely and the staff are great Our only slight disappointment was the size of the rooms. The standard rooms are small. And although beautifully decorated we found ourselves falling over each other Next time we would upgrade the room choice Breakfast was fab!

My experience was wonderful clean room and the staff were very helpful.

Lifts were up and down ( pun intended) They were NOT working most of the time due to break downs. Weekday staff were very helpful during the lift problems. Weekend staff were indifferent Now to my shower. It flooded all over the bathroom floor both times I used it. Two repair people came to look at it and just concurred that it needed fixing but did not fix it Finally the server in the restaurant on our final night kept trying to upsell and her attitude was quite abrupt

We arrived and the lifts were all out of order - this is an 8 floor hotel. We had to walk up all the flights in 36° heat to get to our rooms and the poor staff carried most of the bags. We were travelling with a party with 3 separate rooms. One person suffered the night without any air conditioning. Another took a shower which flooded the bathroom. The next day repair people came and thankfully the air conditioning problem in the one room was fixed. The other room that flooded a person came and poked a standard screw driver around the rubber floor barrier took out the drain filter and stuck it back in and said he didn't know why it flooded all looked OK. It happened again the next day. Next day still no lifts working. Walking up and down the flights of stairs in the extreme heat. Went to dinner the final night at the Fitz. Our server was so pushy upselling she turned us off. Charged over $12.00 CAD a bottle for still tap water that they fill in house (read the label). Food was good but 1 hamburger and fries, 1 duck curry, 1 fish and chips, 1 pork chop, a bread and little bowl of olives cost $326.11 CAD - it was crazy expensive and the upselling was so off putting. At no time was a complimentary anything offered - drink in the bar, a breakfast, nothing, not a note left in the room appologizing for the inoperable lifts especially in the extreme heat. NEVER, would I return to this hotel or their affiliates especially for the price they charge for their rooms.