Didnt feel welcoming Lack of staff Rooms too hot Expensive drinks Lacked atmosphere Very boring Food was excellent served nice and hot tasty.

Rundown all very pleasant but generally needs umph. No fresh decaf coffee at breakfast, no air con in rooms, tv had no audio, no power sockets anywhere at bed heads meaning that everything had to be charged elsewhere. Would stay again but not at the rate paid

Note to all, do not book hotels like this one in summer that don’t have air con, you will not sleep! This hotel gave me a west facing room which was so hot that I did not sleep at all. They did at least provide a fan but that was just one small step up from useless at night. The room was too hot to sleep in and even the bed was unusually warm so I basically did not sleep. I feel like this hotel is nearing the end of its life for a number of reasons. Its very tired. The rooms don’t have air con which with the new normal for British summers is basically a write off getting any sleep. Also the bath/showers are really narrow and its impossible to shower without having the shower curtain stick to you throughout. In addition to this the water flow is really weak. The pool/gym is reasonable but let down by the tired hotel. There were hardly any staff available on a Monday evening and the restaurant shut early as they were so quiet. Breakfast has a very slim selection with the only cooked option being a fry up. Overall I found this place a sad shadow of a hotel that was probably semi decent in its heyday. I never write reviews but felt compelled to advise anyone thinking of booking this place in summer to think again! The Staff are OK when you can find them but I almost felt like I was staying in a ghost hotel at points because I hardly saw anyone. Overall not somewhere I will be going back to in a hurry. Will teach me to try somewhere different from my usual on a whim!

I stay here regularly and it never disappoints .. clean and great staff 😊

Great staff. Clean rooms. Fairly well equiped gym and pool, sauna and spa. Some areas a little tired but overall great stay. Thank you.

When you find the staff they are sound.. just be ready to for long waits for service and high prices for very little.. £17.50 for 12 chips and small fish... i have no idea how this is a 4 star hotel. No air-conditioning no mini fridge in the rooms so no way of keeping cool or having a clod drink in your room.

Rooms are clean you adequate with all that we needed for an overnight stay. Negative was a lack of staff. Same person from reception was later working the bar along with others who all doubled as waiters meaning that a lot of the time there was no one available at the bar , so you had to go to reception to make a call ( because there was no one in reception) for someone to come to the bar. Drinks choice was not Great, plus they had also run out of many of the drinks. on the plus side the food was very good except for deserts where brownie was cold and cheesecake was room temperature

Just what you expect, from an hotel.

Overall the hotel was ok, my main complaint would be the food. There is a small menu which is fine but half the options weren’t available. What I had was not good to say the least. Food must improve

The vent in toilet very loud could be heard in bedroom.not good when trying to sleep.

The staff were very friendly lovely clean bedroom however the smell coming from the bathroom was horrendous it was coming from the drains we had to keep the bathroom door shut as it was overpowering

Decent hotel for one night, all we did was sleep here. Would have loved the shower to have a detachable shower head and also the fixed shower gel was nearly empty.

Stayed for my brother in laws wedding, fabulous hotel, food amazing, would recommend.

Efficient staff. Great breakfast. Cannot fault this property

Wr use the hotel often when visiting our granddaughter, so don't use any of the facilities. The staff have always been charming and extremely helpful if there has been a problem.

Bath/shower very cramped but plenty of hot water. We overslept so did not have breakfast but had tea & coffee in the room. Bed large and very comfy. We just needed a place to sleep and shower. This more than fitted the bill.

Dated room with no AC, but has everything needed.

Where do I start! We stayed here 4 years ago and it was marvellous.it was thriving ,busy, Bustling . This time when we arrived we was told check in your car else you’ll get a fine ( great fair enough.) Then sign in and il take a card off you just in case your room gets trashed! Wow! We’re in our 60’s definitely not rock stars, id rather watch telly than chuck it out of the window! The chap then said it’s so busy here because of the bank holiday ( Monday) that the dining room may not have space / to book in as soon as possible! We didn’t want to dine in as we went into the town anyway. Breakfast was 7-9 again because it was busy . Room was comfortable and clean but tired! Creaky floor boards . Went down to breakfast at 8am not a soul to be seen. There was a list of how many rooms booked for breakfast. They were so busy yeah. 5! 3 had already been and gone! We waited a good 5 minutes before we even saw anyone. Then we had breakfast which was nice but instead of buffet it was given to us plated . On leaving an hour later.took cards back to reception. Not a word . We won’t be back again! Travel lodge cheaper £ 97 I didn’t expect the world but much better than what we got

Room was clean yet a touch tired. No aircon so we asked for a fan and this was happily supplied. Loved the welcome pack for our pooch Pool nice, surroundings a little tired, could do with a good spruce up. Friendly staff and fab location for the tour of abberleys cycle racing.

The restraunt in this hotel was not great Both my grandchildren have food allergies we struggled to fund something on the what so very little menu. Then to be told the food could have crosd contamination from the fryer.