I did not love our stay at the Sandman, wouldn’t stay there again. I didn’t find it overly clean or well maintained especially for the price.

Massive leak cause the fire alarm to go off at 11pm. Pull out bed sheets weren't changed, covered in crumbs. Hallways were dirty from when we arrived until we left. Staff was amazing, facilities were poor.

Great room! And service

Truly amazing and very friendly staff, had one issue and was taken care of in no time . Awesome service

Was o

The front staff were amazing. Tysm

Nothing

We like the Sandman Hotels, the front desk girl was awesome, we had emailed about an early check in, but no one responded, when we arrived she got us into a room with no problem, it made our day !

room is not well cleaned, AC is not working properly

We really enjoyed our stay. The pool was great and the staff were very friendly and helpful

This was a fantastic hotel all around

Clean room but very odd having to take stairs down into the 1st floor. If we wanted to use a rolling cart, we had to go directly past the pool and hope no one splashed our stuff or it fall off. Very odd set up. Staff wasn't personable. Overall it was fine, just odd

We stayed here for 2 separate nights on our trip to Jasper AB. They had a flood on the main floor the weekend before we showed up (no fault of the hotel) but they put us in a room on the main floor. The hall carpets were wet, fans were going all night and it smelled like damp, moldy, stale air. Our bathroom shower on the first night had cracks all along the caulking and you could visibly see black mold. The last night we stayed, we asked for a room not in the first floor, we got a 2nd floor room. Our AC unit was not working, they sent a tech to look at it, he said it was just because it was 30c outside and that’s why it wasn’t working properly. After I complained a second time because we were sweating watching tv, they sent another tech and he ended up replacing the whole a/c unit. I can live with the wet mess and such, again, no fault if the hotel, but also feel we shouldn’t pay full price for not full service or use of the property. Probably would not stay at this location again.

Clean

Close proximity to the city and having breakfast in the building every morning a plus. No driving.

Good

The room was clean and staff was friendly. The swimming pool area was kept clean. I'll be going back again for sure.

Exceeds expectations

Great breakfast.

Staff os always friendly. The pool is difficult to access from the tower with children but otherwise it's a wonderful property. 5 minute drive to the West EDM mall.