Honestly, this place is not worth the money. Everyone at the hotel except the doorman is extremely rude. They don't try to help their guests. While I was eating dinner they asked me if I paid for my dinner, after it was confirmed that the dinner was complimentary from the hotel due to some of the issues between hotels.com and the hotel. Lemis is extremely rude when it comes to dealing with guests; her response to almost everything was "not our responsibility." This hotel nevertheless has comfortable rooms, so if you need to stay in Ismailia it would be your only option.

Wifi is not available. I couldn't access to wife so I asked receptionist how to access to Wifi. She told me " My mobile can access to wife. Your mobile has a problem" She didn't tell me anything else.

It was a short stay, everything was excellent. Strawberry juice in the Terrace cafe was heavenly good.

Very friendly and professional staff. Breakfast was very good. Room could have been better equipped with toiletries. Loud music in the cafe is a bit disturbing. Overall, the hotel is okay for a couple of days stay.

Nice place to stay.

Excellent

People there are amazing, the views are so beautiful The staff’ there are so friendly so helpful, I love it and I will be back again for sure

What a great location and wonderful service. I believe my room was freshly renovated as everything seemed brand new. I did extensive walk throughout the area, which was very clean, tons of football (soccer) going on, and lots to see.

Great Hotel, Staff are very helpful and friendly, the place is very well furnished, quality of service is amazing. Thank You Mercure!

Best hotel in Ismailia, decent staff and service and good green area by the lake.

Personnel au top. Chambre très correcte,mais la Clim très bruyante. Belle vue.

Really unique property, with exceptional customer service.

Very nice location Friendly staff Good condition

Super clean, fantastic view. Nice garden and pool area. Only complain is that some power cuts led us to use the stairways (instead of the elevator) which was really dusty. Unfortunately, it was not allowed to swim in the water at the beach.

Really enjoyed my stay, the room I got it was newly renovated with partial view the balcony is amazing And what made the trip really a great experience is the staff very professional friendly members they made my stay very pleasant and easy going Thank you

Excellent location, with a nice garden going down to the lake Timsah

Exellent

Staff is awesome, nice, friendly and professional.

Very nice hotel and friendly staff

Amaziing hotel, room very clean and renovated, the view from my room was amazing, staff are very friendly