The front desk staff was not the friendliest. When asked for a recommendation on good restaurant he recommended the place that was the partner of the hotel plus one other that was a chain that happened to be close by. This is not how you look for when you ask for good restaurant recommendation.

When we arrived at the hotwl the night clerk was rude an made check in very difficult for my self and my husband as we tried to pay with a company bank card and instead of just letting us pay for our room we had to spend 20 mins explaining to him that it wasnt a credit card an filling out un necessary forms befor we even got to our room after traving for 6hrs stright Then the room we got to had a terrible toilet leak and no pul out couch but upon reporting the issues had to be moved to another room better fitted

All of the staff were very friendly and welcoming including the nice cleaning lady. You have an excellent team there, keep up the excellent work.

Decent place

Clean room good bed

Pool was fun and clean the room was clean withq comfy bed and pillows. Bathrooms felt a bit small but was clean. The steam room didnt work but i was able to still swim so yay

Front desk person was nice!

Clean room, staff was nice when we arrived. Only problem was getting lost to find our room. Other then that it’s a very nice hotel

Room were clean, beds were comfortable

Rooms were clean and comfortable. Teens running up and down the halls, hard for my little ones to sleep. Staff was overly busy and flustered

Room extremely small with a huge HVac system outside the window that sounded like a big truck and literally vibrated the window

Clean room

First time in 20 years having trouble with management. Said there was no different room inside the building for access to pool then my niece calls and gets a room inside. My mom is a handicapped elder and it took a few days to get her moved into a handicapped room inside the building. She was there for medical reasons but was there a couple days early and had a low rate. Manager changed her rate to $135 which is higher because she heard it was for medical reasons. We were shocked and then were told we can’t back track and give you back that lower rate for those two days. So rude.

The whole place needs a deep clean. No elevator, dirty hallways. In our room the carpets were filthy and ragged. I found a sock on the floor by the desk. The little shampoo bottle was used and almost empty. No tv remote, headboard was grubby, cloth chairs were stained and dirty BUT the bed and sheets were clean and comfortable. Front desk staff were helpful and kind. I wouldn’t recommend this place at all!!

Staff were kind, helpful, and friendly. I find when I book through a third party the hotel gives you a less desirable room. I stayed with my dad the night before in a room my mom and I booked directly with the hotel and it was great on the third floor. The next night I booked through Expedia and the room was on the main level, at the very back of the hotel, it smelled, was loud because it was next to a utility room and a busy street. It was also on the same floor as those who like to smoke weed and had a dog that wouldn’t quit barking. The door to the patio in my room had broken blinds which required me to hang a blanket over for privacy and to block the light. I will book directly with hotel in the future should I need to stay again. It is super convenient to have the kitchen and be so close to the hospital. The staff are always wonderful too.

Convenient

The room was good and the staff is excellent!

Clean, nice shower with handle grips,friendly helpful staff

Room was clean, showing signs of age but well priced and exactly what I needed for a quick stopover

Yes