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3박했으며 퀸사이즈 베드2개 예약했는데 킹사이즈 베드 1개와 작은 엑스트라 베드 제공받았음. 룸은 큰사이즈로 업그레이드 해주어서 넓었으나 비품(샤워가운과 물)이 하나씩 제공되어 추가 주문했으나 결국 가운은 못받았음. 룸 청소 후 청소했던 흰색 출무늬 걸레가 친구 캐리어 옆어 놓여있어서 매우 불쾌했음. 17층이라 가장높은 층인데도 불구하고 날마다 저녁부터 다음날 새벽5시까지 밖의 시끄러운 음악소리 때문에 두사람 모두 밤새 한숨도 잘 수없어서 친구가 투어 중 아침에 크게 다쳐서 투어포기. 병원행. 잠을 잘 수 없어서 밤1시에 룸 바꿔달라고 얘기했으나 룸이 없다고 거절당함. 다음 날 체크아웃 할때 메니저가 사과했고 룸 비용을 의논해서 어느정도 돌려주겠다고 약속했으나 일주일 되었는데 전혀 연락없음. 프론트데스크 체크인 직원은 친절하게 응대하나 영어는 잘하지 못하는듯하고, 서비스는 개선되지 않아서 불편했음. 컨시어지 분들은 친절하게 안내 잘 해주어서 좋았음.

프론트 영어실력 없고 알면서도스패니숴로 대답하고 눈을 안보고 이야기함 실망스러운 프론트 서비스

모두좋은데 숙박 손님 아침식사 비용 추가할인이 아쉽습니다

Habitación y ubocacion

El personal muy amable, desde el telefono hasta la llegada, en el restaurante y check out. El lugar es hermosos, limpio y cuidado.

Una gran ubicación

All good

Great hotel in many respects, but of you get a room on the backside you are directly above 2-4 nightclubs and the bass notes vibrate until 04:00.

Nice hotel, modern well-furnished rooms, great staff. Windows don't block out a lot of sound from the outside, but if you face Liverpool Street it's fairly quiet most of the time, so it's worth requesting that. Great location close to transit as well as walkable to sight-seeing. A few minor maintenance issues keep me from rating the hotel full stars, but I would have no hesitations about staying there again.

Staff was helpful, the bar / restaurant was very good just a bit pricey. Conveniently located to shops and attractions and down the street from the Federalies so extremely safe! Didn't use the pool because it was to cold out.

Todo en orden. Muy buena opción.

El personal muy amable, el hotel limpio y en buen estado.

Cover of pillows old and broken, heater not working well...

Great hotel and location. Central to excellent restaurants and pickup location for excursions!

Great location modern building nice rooms, however management and staff are lazy, unreliable on wake up calls checking on cleaning, lack of wine beer menu, room cleanliness, facilities like washrooms having TP and other guest request, Had to nag customer care 1/2 my trip could not get coffee or fresh eggs or even offer drink refill, cocktails very expensive, rooms has wifi but tv will crash often could not stream Netflix's on tv but ok on my cpu) AC is in room but set on some form eco control could not get room bellow 19 c which still hot day in Canada most day it was at 22 c which hot to sleep in often in am it was cooler outside in hall way and street then in my room . Sadly no window to open ... there is likely better places to stay with in 1/2 block st better rate higher customer care. To five star hotel and VIP rating it failed on most accounts consistently as an average hotel in mexico it fine .. just keep emergency supply of TP handy and be prepared to nag staff to get things...

Very clean and nice hotel. Spacious rooms and very good amenities. I’m not able to give it a 5 as I was very disappointed that the hotel didn’t offer free tea and coffee. We had to pay $10.00 Canadian for two tiny cups in the restaurant. The coffee machine in our room did not work. Housekeeping never came on our second night stay. If you are looking to use the pool, be aware it didn’t get any sun while we were staying there.

Todo en orden, me gustó mucho el hotel

El servicio