Location was perfect!

Nice hotel

I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.

The elevator wasn't working, it was noisy, and breakfast wasn't refilled.

The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.

Awesome customer service

Lived up to it’s reputation

This place was solid overall. Shower water pressure was amazing. The only downside was the fire alarm went off once at 7pm and then again at 7am the next morning. Just tedious since it took over a minute to turn off what were both false alarms.

Served our purpose in staying one night in the lake Norman/birkdake area but a bit expensive. Rooms dated but ok. USB ports next to bed didn’t work for me. A steep $100 fee for dogs accidentally double charged but front desk staff, who were super nice, took it off when notified.

Great staff and very friendly. Property is just old with loud AC made it difficult to sleep. Breakfast was nice and facility located in a great place.

This is a disappointing Residence Inn. The room is damp from humidity. Sheets feel wet. A/C was turned off on arrival. Kitchen cabinets were well worn.

Shower was broken in one of our rooms

I am enjoying the luxury of having a wonderful place to stay and the room we have.

Location was easy to access local shopping.

Not with $165 a night. Old, and a little beat. Kitchen and bathroom floor was sticky. Wouldn’t stay there again

The only issue that I had was there was no face soap at the sink. Fortunately, I had bought a bar with me

Convenient to my destination. I like the full kitchen option for the ease of making my own breakfast

Very nice and upscale area to stay

Smooth check in. Clean room. Nice area.

The property is in a great location and very easy to find. The staff is friendly and breakfast was decent. The hotel exterior is in desperate need of pressure washing and maintenance. The hallways and elevator carpet/floors were very dirty and smelled bad. Our room was put together nicely, but very dirty and lacked preventative maintenance. It all presented itself as a hotel that was in need of an owner/management that cares. The door handles, doors, light fixtures, inside of toilets were very dirty. My family and I had to clean the room and spray the bedding and couch before we sat down and placed our items. I was very disappointed as this is not what I expected from Residences Inn.