Staff were very helpful and kind to accommodate my auntie who has a knee problem by bringing her from the second floor to the first floor. However, I do wish that they have a working lift.

Underwear in my room

It was all good. It's an old hotel, but in good condition

The room was clean bathroom was spotless, the 2 chairs in the room were stained which did not look very nice

Lift is still broken after 6 months, no WiFi in room so had to move. Unable to reach reception without walking down. Have to pay for parking now which isn’t secure.

The check-in process was very long winded. No computerised system, hand writing down the hotels.com itinerary reference and taking too long to confirm the booking. Although not an issue for us, the elevator was out of service so the stairs were the only way up to the rooms. Overall the room was comfortable if a little dated. The staff were friendly and welcoming but it would be nice to have an early check-in option, even for an additional charge.

Large room in great period hotel. Terrible check-in with a strict 3pm start resulting in long queues. Bed was not level to the floor and wall had prominent hand marks. Bathroom was good and clean. No lift and a good three floor stair experience. Good location for city centre

A mixed bag really! Pros: A lovely old building, reasonable sized rooms, cream (but a little shabby). Great shower with good water pressure, friendly staff. Breakfast had good bacon and good baked beans (not watery rubbish ones!) Cons: Lift was broken so if you are on the 4th floor it’s pretty much 100 steps to climb up and down. Only 1 teabag in the teatray. Remote control was missing from the room completely. Coffee at breakfast literally the worst I’ve ever had and that’s saying something. Lack of breakfast items despite being an hour before breakfast was due to end. The temperature in the breakfast room was sooooo warm! Overall it was ok, I booked it because for once, it came out cheaper than the nearby Premier Inn. I know where I’ll be staying next time I’m in the area though.

The hotel wasnt helpful at all. I asked reception where to park and they advised where to go which was a nightmare to get to. Send me the wrong way. Then had to pay £10 but in fact they took £10.25 Then they wanted £50 as a down payment even though i had already paid for the room through Expedia. This money needs 3-5 days before i get a refund The carpet was filthy, the bathroom trim needs work done. The breakfast bacon was too salty. The sausage and hash brown was tasteless. Left a message for manager to call me. This hasnt happened. The bathroom sink downstairs had a water leak and just had a towel wrapped around the tap. Didnt look good Looking for a full refund

No hot water, alarming bedbug infested in the property and no heating

The front staff were so nice and made us welcome and were credit to the company x

As I entered the room all the windows were open (it was a freezing october night). The table was pushed up against the sofa (which looked as if the legs were to give way at any mo). The bathroom was big, but had poor lighting and lacked surface space... the elevator was out and the staff could learn a bit more about costumer aervice.

Great staff

Didn't have breakfast in my stay

Lift wasn’t working, the room smelt of smoke like someone had been smoking in the room. The room was freezing as the radiator was working we had get a little portable heater which only did a little. Definitely not worth the money

The lift was out of action and it would seem that it had been for some time. Whilst I have no problem using the stairs (as I prefer the exercise) this would have caused a major problem for some of my friends whom normally would have stayed as well. Also, no mention of this was made when booking.

I could open the window from the room as it was screwed but with an open gap. Otherwise breakfast buffet was really great, and personal really kind….. I would have appreciated also more beer selection in the bar

Mould on walls & cracks

I couldn’t get in my room, my partner and myself had to find alternate accommodation, as your left was out of order and our room was on the 4th floor, both my partner and me are disabled, I have stayed there many times over the years and will be expecting a full refund, plus compensation.

There was no heating in our rooms at any time during our stay. Staff provided heaters and extra bedding when asked but the rooms were freezing