우선 시내 중심가에 있어서 주변 이동이 용이했고, 가격도 합리적이다.

대체적으로 깨끗했고, 직원들 친절해요.

no window to outside l, feel a bit unsafe.

早餐稍嫌薄弱，也許新竹福華定位在商旅，與印象中的福華稍微有落差。

Good and clean

早餐品項能再多一點會更好

よかった

服務好

客房很乾淨，服務人員很周到，早餐豐盛又好吃

客房舒適，地點佳

Great

The room is very old. I got bitten by bed fleas and the hotel staff only promised to clean and spray insecticide until I insisted to switch room! They finally waived one day of my stay and promise to reimburse me for the medical expenses.

The room is not ready when we arrived at 3pm. Staff said we need a Taiwan Mobile number for her to call us when the room is ready. Come on! This is 21st century! They can contact clients using Whatsapp or Line! The room is quite old but clean. The towels quite old as well. I can see that they are renovating the rooms. Hope will be done soon!

早餐好吃

乾淨，早餐好吃，遊戲室好玩

機械車位對家庭客非常不友善，設備老舊極度狹窄，技術不好或稍微大一點的轎車絕對停不進，即使讓孩子和行李先下車，停進去後的使用感受也非常差，像活在30年前

我是為了他的三溫暖跟早餐住了超過五次，不過，這次得知三溫暖要晚上六點才能開始使用，所以四點辦理入住後就不知道要幹嘛了!晚上吃完飯也趕緊回來趕九點半前入場，十點就結束。一樣建議三溫暖置物木櫃區可以改善一下，很潮濕，置物櫃內的木頭潮濕味還是很重。 早餐還是很棒，選擇多，服務好。小小建議，服務人員很勤換碗盤跟整理桌面很棒!不過聲音真的頗大聲，大家吃飯交談都比碗盤撞擊聲小，或是有房客在看手機影音的聲音都還會被收碗盤的聲音打斷。或許收放碗盤的動作可以放輕一點。

服務流程順暢

早餐的咖啡機，咖啡品質一般。素食的菜肴也請標誌素食。麵包建議可以多使用一些歐式麵包，比較健康也富有咬勁及風味。

整體都不錯