같은 금액, 같은 조건으로 예약했는데 나는 3층 좋은 방을 같이 간 사람은 반지하 방을 해줘서 따졌더니 끝까지 안된단데 프론트에 백발 지배인인지 뮌지 모르겠으나 인종차별 쩐다. 아주 불쾌함. 유럽인에게는 비굴하게 싹싹함. 언더그라운드(지하철역)까지의 거리는 아주 최상!!

스위스코티지역 1분 거리로 교통이 아주 좋습니다. 도심과 멀지 않으면서 깨끗하고 조용한 동네에 위치하고 있어요. 조식이 훌륭하고 어른1명이 티나 커피를 주문하면 아이 2명(7세, 12세)의 식사도 무료로 제공해주었습니다. 하지만 리프트가 3층까지 있어 4층 룸까지 올라가기가 힘들고, 바닥의 수평이 맞지 않아 어지럽게 느껴졌습니다. 샤워기 호스에 물이 새어 수압이 낮고 냉장고가 없습니다. 침구 등의 관리는 매우 청결히 이루어지고 있습니다. 직원들도 친절하고 숙박객들 분위기도 평온합니다.

다시가고싶지않음

인을 런던으로 해서 편히 자려로 호스텔이 아닌호텔로 했습니다 베스트웨스턴은 전세계적으로 있는곳이라 믿고 했는데 생각보단 오래된 건물이라 놀랐습니다..엘베에 2명밖에 못타고 문도 직접 여는식이며 4층은 3층에서 내려서 계단으로 올라가야합니다..캐리어 올리느라 고생했네요..바닥은 올라갈수록 삐걱거립니다 그래도위치가 매우 괜찮고 주변도 부촌인지깔끔해서 걱정없이 다녔습니다! 아침도 인생 해쉬브라운을 먹어서 매우 만족스러웠습니다...아 수압은 좀 약한편입니다

Stayed the night for a nearby concert, was easy to, easy to check in, helpful staff and a really good breakfast, great value for money.

One night stay in penthouse room in a hot day without aircondition. Own mistake was to not to see the lack of aircondition.

Room was exceptionally clean and had three large fans which was nice in this heatwave. The building is old, so signs of age are accepted. The bathroom was spotlessly clean, but the shower curtain smelt awful-even though it looked clean. Had no time to request staff to change it, but it wouldn’t put me off staying there again. Great location

Exellent breakfast, nice staff

Nice rooms and building, however had no aircon but fans were provided thankfully.

The staff were friendly and very helpful. The rooms do not have air conditioning, were generally not very clean and my room had ants

I really liked this hotel. It's what I would call a hidden gem, because I had no idea it was there. The building is clean, housekeeping is spot on, the staff are attentive, and able to offer advice on almost everything. The bar had a lovely atmosphere and the lounge had the largest TV on planet Earth. Breakfast was the best I'd had in any hotel. It's a 2 minute walk from the tube station, and close to all amenities. Just outside the tube station are a number of street food vendors, which looked and smell amazing. Go ahead and book, you won't be disappointed.

The room was very clean and spacious with a good view and a great location just 2 minutes walk from the tube station

Great location. Technically clean but the sheets were stained and the soap dispensers were empty. The key kept being deactivated if it was anywhere near a phone, so had to keep going back to reception. Had to change room as first room (on ground floor) was really noisy all night. When I politely asked if they could not make so much noise outside my door, an off duty staff member was needlessly rude. In the second room, the extra door lock was really stiff and it took several minutes of trying to open it, which would be dangerous in a fire.

Located right near a metro stop which was great. The staff was nice and the room was clean and got the job done.

Maria was the BEST!!! She was so kind, helpful and even remembered it was my birthday, wishing me a happy one on my way to see Harry Styles. The hotel was well maintained, room was a decent size, especially for London and in a perfect location. Just a short walk to the tube, it was a easy to get everywhere we wanted to go. There was an e-bike parking area right at the corner which was also super helpful. I went to see Harry at Wembley and it was 7 stops away but also managed to go to the London Zoo, took a Fat Tire bike tour, Abby Road, Highgate Cemetary and Camden Market (a must!!). I would definitely stay here again if I visit London again in the future!!!

Stort fint hotellrum men utan ventilation eller ac. Unken och dålig lukt som satte sig i kläderna. Stinker även efter hemkomst.

I booked a 4-night stay, assuming that because Swiss Cottage is a Best Western property, it would have standard American amenities like air conditioning. My assumption was wrong. I learned that local owners pay a fee to use the global brand name and booking system, but they retain control over the property itself. Swiss Cottage did not have A/C, and the temperature outside was 30-35°C. The hotel is located in a charming historical building, but these buildings were designed with thick brick walls to trap heat during the winter. This means they become incredibly warm during the summer months with nowhere for the heat to escape. It was impossible to stay in the room, so I booked another hotel and moved. The reception staff were incredibly nice and understanding, and they refunded the cost of my stay. They were struggling with the heat immensely themselves but remained pleasant and kind, which I very much appreciated.

Love this hotel and the staff is very friendly. It’s a little bit of a tough place to stay when there is a heatwave (no air con) but we LOVE the location (next to the park which has a fountain for kids to run in, a football pitch and the tube station). We will be back.

We stayed here last night and will definitely return to this Best Western. Ian at the reception is extremely customer focused and made us feel very welcome. We had a lovely room and when we asked for ice we were given it straight away. The location is excellent for both getting to and from Wembley stadium and into the city. It’s one stop on the Lioness line to Euston. There are many bars, cafes and restaurants on the nearby High Street. Thank you Ian for making our stay so comfortable. Overall 5/5 rating.

Love this small hotel!