전체 평가 및 리뷰 Brook Mollington Banastre Hotel and Spa

Ristrutturare e cibo cucinato meglio

Staff very friendly and helpful. Double bed very comfy, single bed far too soft for an adult, fine for a small child. Rooms would benefit from a deep clean. The building is looking tired (visible bubbling on the walls, discoloured plug holes, tatty bed bases) and needs refreshing. For a spa day I would be disappointed, for a base to explore the area it was fine. The pool was a key factor in choosing this hotel.

Good

The rooms were outdated and filthy. We had to lay bath towels on the floor to walk around the carpet was so stained and dirty. Curtains hanging down half off their hooks, the mattress had to have been as old as I was. Staff were friendly and the grounds and pool were nice but would never stay there again.

Leisure facilities were filthy Walls were paper thin and I had to knock next door and tell them to shut up Beds need new mattresses as they were so uncomfortable and you need more than 1 pillow per bed

A nice hotel with friendly staff. A restaurant and bar, a grassed garden area and a large parking area. Rooms Comfortable, with a shower and bath. Minor maintenance issues in our room with loose toilet seat, curtain off of rail and dirty carpets that need sorting.

We had a great weekend at the hotel.really chilled and relaxed will def return and this will be our relaxing retreat!!!! Lovey garden nice hrd working staff cant fault it and will return soon!!!!

We didn’t stay it was Shockley bad. Manager was rude

Our stay was ok. We enjoyed sitting in the garden and using the swimming pool. Didnt eat in the restaurant as wasnt much choice so had to order a takeaway. Service was ok. Had to wait a while to be served at the bar. Not enough staff. Drinks extremely over priced, £19.50 for 1 beer and a double gin and tonic. Shocking.

Last minute stop and photos don’t match the reality, staff were pleasant and evening meal and breakfast were ok. Corby trouser press from the 1970’s is an indication of the time warp this hotel is in. Fire alarm sounded at 2:30am nobody explained what was going on. Over charged by £19 for my evening meal which I luckily saw on the bill and have removed. Use Hotels every week and this was not what I experience as a norm.

The outside of the hotel looked dated, the inside had a moldy stale smell. We were put in room 7. It was a large twin room. The floor boards creaked and the interior was incredibly dated. Although the water was hot, The cold tap only dibbled and so it took Forever for the bath to cool. The view was over the staff quarters and so we had to keep the curtains closed. The gym was very dated, rusty machines, most were broken, and very dirty. They were not safe to use. The Jacuzzi was broken and the swimming pool was freezing. It was not safe to use, and even when I aired my concerns, it was shunned away!! The hotel needs to be cleaned, serviced, and upgraded. I would need to be paid a lot to stay here again!!

Hotel staff friendly. Hotel itself is shabby and in need of updating. Heating not on in certain areas, pool changing area was freezing, I would recommend treating the jacuzzi with chemicals overnight so people can actually use it from early morning after all it is what is included in the price. Breakfast not too bad but the teabags they use are awful ( cheap) and the milk was going off ( didn’t drink) so overall apart from staff being friendly I won’t be returning.

For the price we paid it was sufficient for one night. It was clean and convenient however it is very dated and the furnishings look like they have not been changed since it originally opened. The mattress i

Perfect venue for murder 57 game

We checked out before staying the night as we didn't feel that the hotel was safe to keep our children in. The hotel condition is extremely dated and in a poor state which wasn't ideal; however, our decision to check out early came when we walked down the hotel corridor to our room at 7:30 and smelt cigarette smoke and marijuana coming out of the rooms and heard a dog whimpering in the room next door. The guests who were staying in the rooms near us were extremely loud. As we were leaving the hotel we are fairly sure that we witnessed a drug drop-off outside the hotel. It is worth noting that the staff were trying their absolute best to be welcoming and helpful. They were apologetic when we explained why we were checking out early. The hotel manager called me the following day and offered a free of charge stay at either this hotel or their sister hotel new Drayton Manor. We declined but appreciated the gesture.

Faulty shower head, faulty light in bathroom and light not working in main part of room. Generally, quite run down.

Ordinary hotel, with some areas looking a little tired, but ok for the price

the young lady who checked us in was really good explained everything and we were in our room within minutes ,pool and gym are great hot tub not very hot and saunas not working ,breakfast was ok nothing special offered nothing other than buffet breakfast ,bed was to soft for me

A pleasent stay friendly staff pool nice and steam room and jacuzzi good hotel is a bit outdated and needs money spending on it,but otherwise a friendly and pleasent stay

Really lovely staff, dealing with a worn out hotel. Great size room, very very dated and in need of some TLC. The bed was hard and sank in the middle. Hearing sounded like your room was next to a bus station. The TV did not work!!!! It was ok until the evening and then lost signal. We took my grandson (10 months) so was in the room from 8pm. Couldn’t watch a thing! Sud standard tea and coffee, no biscuits, corridor ceiling tiles going black with mould. Pool, gym and spa excellent quality, the pool could have been 2oc warmer to counter balance the cold from the conservatory windows. Changing rooms freezing!!!!! In all it would Make an amazing stay if there was more thought to customer comfort, and a refresh. It is a shame as the staff were great and helpful, but there is only so much that you can do.