The staff were amazing, every single person we interacted with.
The hotel was lovely, although the room was a little dated. We also found 2 x head hairs on the bedsheet. Pillows quite hard / lumpy.
The spa was really nice and the staff there were great.
The pools, both inside and out were NOT heated despite the website / booking saying they would be and the staff at check in advised us.
Overall a lovely stay but a few little things would have meant a 5 star review rather than the 4 star I am giving it.