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The overall property is very impressive; however, the guest rooms require more attention and maintenance. Fixtures such as curtains, door handles, wardrobes, and soap dispenser stands need critical care and improvement. On a positive note, the restaurant staff and food were outstanding and truly the highlight of our stay. We thoroughly enjoyed the dining experience. I would like to especially mention the warm welcome extended by your restaurant manager, Vikram, who is extremely polite and humble. Vaishali prepared and served the best tea we had during our trip. Chef Sainath and his team were excellent—courteous and helpful in preparing and serving delicious food, along with great recommendations. Server Valmik also did an excellent job.

We loved our stay at the Gateway from the beginning to the moment we left. We arrived very early and were given a complimentary early check in at 9am. Our room was extremely clean, large and with a lovely balcony area. All of the team were fabulous from front of house to the chef, maitre’d and security, they could not do enough for us to make our stay a memorable one. The pool area is huge and very clean and I had a great massage. The breakfast and buffet dinner are fabulous as is the Chinese restaurant We left very early and when we got into our car to the airport at 5.45am, we discovered two bags with a packed breakfast. We would have no hesitation in recommending to family and friends.

Excellent property. Very courteous staff, several nice dinning options. SAINATH RATHODE is excellent at his position. Always checking on the guest for their needs. Talk to Sainath for local recommendations.

Very clean room and staff was very helpful.

We had a very enjoyable stay in a well appointed garden facing room. The swing in the patio was an added bonus. Very friendly staff and we were greeted upon our arrival and the check in process was very efficient. We used hotel provided transportation to visit nearby attractions and our driver Manoj was very knowledgeable and explained many things (variety of plants, local industry etc.) on the way to our sightseeing locations. At the breakfast we had great service from Mr.Valmik and the chef Mr.Sanath. I highly recommend this hotel.

Very bad service. There was a wedding in the premises and so the entire bar and restaurant staff were busy with that. The bartender wasnt there and the guy gave us some vague drink after 1 hr and we skipped food. Spoit the enture evening.

Great

Room, staff frienfliness

Staff was courteous and service and food was excellent.

We enjoyed our stay at this safe haven. The staff was very kind. We particularly enjoyed the friendliness and safe driving by Manuj. Our luggage did not arrive and he took us to a great shop for traditional clothing and a mall for western wear. His smiles brightened my spirits daily. We simply enjoyed this hotel and returning to the good food and kind staff in the evenings.

Great hotel in good location. 2 weddings same night

We recently stayed at Gateway Hotel Aurangabad (formerly Taj/Vivanta Taj) 26th Nov to 30th Nov! travel from USA. We have always loved this property, but this trip was a complete shock. The staff welcomed us warmly, but the room we received on the 3rd floor was extremely disappointing. There was a musty smell, the furniture was old, the bathroom shower door made noise and there were white stains under the sink which made it feel like a local lodge, not a Taj property. After complaining, the front desk thankfully on second day shifted us to a renovated room on the 2nd floor and the difference was huge. The renovated rooms are modern, clean and comfortable, but the older rooms clearly need urgent renovation. My strong recommendation is that the hotel should avoid allotting 3rd-floor rooms to foreigners or NRIs until renovations are complete. Breakfast buffet service was excellent, but the food options are mostly Indian/Maharashtrian, so non-Indian guests may find limited choices. Security checks are frequent and can feel irritating, but I understand they follow protocol. Despite the issues, the staff and housekeeping were polite, professional and very helpful. They even allowed us a late checkout despite a wedding booking. I will stay again only if the renovated rooms are guaranteed.

Attentive staff

Awesome stay in Aurangabad!

Exceptional stay - the staff were all wonderful and pleasant. The pool staff in particular were very kind to my son. The food was excellent. The chef was very pleasant and I appreciated that he went around to personally talk to guests at table to make sure everything was just right. The breakfast options and dinner options have something for everyone. This was such a wonderful experience and I will gladly come again when I visit India.

Wonderful, old-world charm. Our room was nicely furnished, a little run down but very comfortable. The pool and garden area is an oasis of lush greenery, and very peaceful. The breakfasts and dinners was delectable, however lunch was a slow process. Many We would love to come back to stay again.

Seriously charming property thanks Pradip for such good attentive service

Some rooms undergoing renovations without closing the section is inconvenient. The rooms there offered for stay are not great.

We had a great stay at the Gateway hotel, beautiful gardens and very welcoming staff. Food was outstanding, the Ajanta and Ellora caves a must see and this hotel is a great base.