1인실로 예약했는데 생각했던것 보다 깔끔하고 직원들의 응대가 빠르고 친절했습니다

평균 수준 이상

조식식사비가 싸고, 위치가 좋다는 점, 서비스가 좋다는점등 많은장점이 있습니다. 다만 화장실에서 안좋은 냄새가 났는데, 우리방만의 문제인지 아닌지는 모르겠네요. 이런 점만 제외한다면 다좋습니다.

Clean rooms. Great breakfast.

Insgesamt gutes Hotel. Lage direkt am Rhein. Saubere Zimmer und nettes Personal. Stellplätze in der Tiefgarage sind etwas eng.

Alles ein wenig altbacken aber für eine Nacht ok

ohne Frühstück gebucht

What a delightful hotel. Great location, comfortable and lovely room. Just great.

The place to be in Bonn. Very nice hotel with view on the river side. Ideally located and with a beautiful interior design.

Rhein nehri kenarında rahat ve manzarası güzel bir hotel

Lovely place to stay……………

Rent rum, trevliga personaler, tyckte rummet kostade lite för mycket för att vara på bottenvåning och utsikt gården

Das Zimmer und der Service waren wie immer sehr gut!

This is my go-to place in Bonn. Well situated and generally just a great place to stay.

Zimmer sauber gewesen, Bette warengemütlich und das Personal ist freundlich, das ist alles was ich brauche.

Sehr schönes historisches Hotel mit wundervollem Rheinblick, zentral gelegen. Sehr freundliches Personal. Sehr gutes Frühstücksbuffet. Hotel empfehlenswert für Bonn-Aufenthalt.

Personal

Pros: Location; Cons: value for money (for some rooms)

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

Rent og fint rom