Room, lobby and restaurants are very clean and beautifully designed. Customer service is also very good and helpful and the restaurants are very good. However, the hotel suffers from maintenance issues. The front door slider was off its track and held open the 3 days we were there. The elevator had some sort of operator glitch so that it wouldn’t stop on sequential floors when it was called. It wasn’t too bad but occasionally we would need to wait a few extra minutes for the elevator to stop on our floor even though it passed us several times. It is glass elevator so we can see it operating (very cool) and there was a sign noting the issue. And, breakers in our room flipped twice shutting off outlets and air conditioning. Finally, the women’s room sauna and showers are in rough shape with exposed metal screws (very hot!) and moldy caulking. If the hotel could solve these issues, I would rate it highly.