도착하여 체크인을 하는데 1시간도 더 걸렸고, 룸의 컨디션도 좋지 않았습니다. 5성급 호텔인데 보이지 않는 부분의 청소상태도 좋지않아서 옷장과 욕실 윗 부분에서 먼지가 떨어지기도 했습니다. 칫솔치약은 당연히 없구요. 호텔 안내에는 ‘초고속인터넷’ 이라고 되어 있는데 인터넷은 잘 안터지고 연결되었다 끊어졌다를 반복해 굉장히 불편했습니다. 캡슐커피 머신이 잘 작동이 안되서 전화를 하니 사람 보낸다고 하고 한참을 기다려도 오지않아 커피는 항상 사먹었습니다. 호텔정원을 나가는 유리문은 잠금장치가 부러져 있어 열렸다 잘 안 열렸다를 반복하였습니다. 체크아웃 할 때도 리셉션 데스크에 사람이 없었고 한참을 서서 기다려도 아무도 관심을 갖지 않고 나올 생각도 하지 않았습니다.

Ridiculous notion that the manager allowed the courtyard to be closed during beautiful weather.

Mixed experience. On one side a five star hotel, but the restaurant was closed and available dishes very limited, TV was down several times (not a big issue, but having some music in the room when we were in had been great). We had a 2 double bed room that was just enough spacious for us (2 adults, 1 child) but to small for 4 people. There was definitively not enough space in wardrobes for clothes. The bathroom was also very small, no separation of toilet seat and rest, good enough for 1 person but not for 3 or 4. I also missed sort of a business center to do printing but the Concierge was able to do this for you. Warm, friendly and helpful staff. Interior of the hotel and the rooms match the 5 star level. Great location, close to Arc the Triomphe and the whole surrounding.

Bien situé , petit déjeuner excellent mais personnel de la conciergerie désagréable , l hôtel n arrive pas à gérer le flux des clients lors des arrivées et départs

Wir hatten von Beginn an das Gefühl, das Hotel sei überfordert. Der Portier für die Fahrzeuge zuständig kam nicht nach mit Fahrzeugen entgegennehmen. Somit wurden wir weder begrüsst. Noch kam jemand zum unser Gepäck ausladen. Dafür mussten wir uns selbst kümmern. Leider war es keine Einmalige Sache, sondern wiederholte sich bei jeder Anfahrt zum Hotel. Die Gebühren für das parken waren dazu um einiges teurer als bei den anderen Hotels in der gleichen Kategorie. Zum Teil mussten wir 5-10 Minuten auf den Portier warten, bis unser Fahrzeug bei Ankunft entgegennehmen konnte. Ähnlich spielt er sich auch beim Checkout ab. Da mussten wir für das abholen der Koffer so wie das Vorfahr des Fahrzeugs 45 Minuten lang warten. Das Hotel scheint aber gehoben zu sein. Modern und gross, weswegen dieses unorganisierte Verhalten gar nicht zu erwarten war. Und doch war es so.

Très belle chambre. Le personnel est très professionnel et agréable.

When I booked this room, there was a crib in the room. The room was very small. We had to remove the crib and put a fold out bed, which was very uncomfortable for me. The hotel is very nice, but the room was horrible so Small would not stay there again.

Not enough bathroom essentials, such as toilet paper.

Great location, breakfast was great

Clean

Beautiful centrally located hotel within walking distance of large areas of Paris. Terrific concierge with great dinner suggestions. Spectacular buffet breakfast. Will definitely stay there again and recommend it to my friends

Très bel hôtel bien situé. Surclassement très apprécié à l’enregistrement du fait des lits bébé !! Chambre confortable et propre ! Merci à vous

I don’t even know where to start about this hotel. I am also surprised with the 10/10 reviews. In our room, you could hear all the noises from the road, such as cars honking. You can’t even change your clothes in the room, because the non-see through curtains do not fully close, and people can see you from the building across. For a simple request, you have to call many times. The person who checked us in didn’t even tell us where the elevator was. Their restaurant is only open til 2:30 PM. We went to the bar to eat dinner and sat down for 20 minutes with no one acknowledging us and we decided to leave. The lobby area was crowded when we were there. We didn’t even get a chance to sit in the lobby. Also, give yourself time for check out process. The luggage help didn’t show up after many calls. The receptionist, Isabelle, had to help us with the luggage. Overall this hotel is far away from 5 stars. Save your money and go somewhere else.

Ok

Excelente

Très mauvaise odeur du lavabo et des salles d'eau

Loved it

Nergens zo’n goede service gezien van personeel als hier. De auto werd voor de deur gezet wanneer we het maar nodig hadden en niets, maar dan ook niets hoeven tillen of vragen. Geen stijve, maar vlotte mensen die je verwelkomen. We komen zeker terug!

Really lovely hotel , very clean. Staff were very helpful and polite, couldnt fault anything. Good breakfast selection however all i would say, is if youre a brit and love a good cuppa, bring your own tea bags! We had a great stay.

I felt welcomed right from the start. The attention given to my mom who uses a walker was impeccable. Thank you!