This hotel is definitely a 5 star hotel, by looks. The rest was horrible. Beautiful property but horrible service. I proposed on this trip, and was supposed to have flowers that I had arranged and purchased myself to be dropped off in the room by concierge/guest relations. The night of the proposal, we returned to the room, bed unmade, and no delivery of flowers in sight. After going to guest services, it took them an hour to find the flowers and even then, they were not sure that the flowers were mine. No compensation, no extras, just an “I’m sorry” at the end of it. Additionally, we had called room service for waters, they told us to call house keeping and hung up. We called house keeping, a minimum of 3 attempts, and nobody ever answered. Another occurrence was an employee came to the room asking something about the room. It was in French and I said I did not understand. The employee kept trying to ask, eventually got upset and walked away.
For spending what some people make in a month or two on a hotel room for a couple of nights, the service needs significant improvement, and because of this experience, I am left feeling upset with my stay here.
