Liked our room, the view, location, pool. Suggest they clean the tile floors in the Sunset restaurant. They need a Gerni.

The staff at reception and particularly breakfast service were fantastic.

Fantastic hotel Wounderful

We loved the Water Dragons, visited us having our morning coffee and lounging around the spa this morning. The restaurant was excellent for both an evening dinner and buffet Breakfast. Great sized room and space for families also.

Cleaners need help. We found a salami stick in the lounge

Accessible

Nice spacious room.

We loved our stay at Sails... our room was great... all within was very clean... and bed very comfortable The restaurant was excellent too but above all, the staff were great!!!

The Hotel was excellent and the staff were very friendly and helpful.

For a Tesla driver they had two charging spots in their carpark.

We like staying there location is good

Property was amazing. Fantastic views. Booked a single room with the kids, but was still very spacious. Buffet breakfast was wonderful. Staff were absolutely amazing.

Rooms are updated and nice. Comfortable beds and pillows are ok. Very relaxed hotel. Our heater in the room didn’t work so it was a pretty cold 2 nights. Breakfast is ok but not that great. Have to pay extra for barista coffee- wasn’t aware until we went to check out and had to pay. I don’t mind paying but full disclosure would be nice.

Customer service was Amazing!! Good Location

Our checkin was lovely. The manager explained there was a wedding and to allow for noise. However she failed to let us know that the room we had made it feel like daytime with the lights off the car park. Further, the check out process was horrid. We checked out early (5.40am) and there was nothing to say how to check out early in place at the counter. I saw a lady in the office, I quietly knocked on the door and was met with quite a rude response. She was rude speaking with me and thereafter. I did point out that there was nothing to suggest what I should do in case of early check out. Such a bad way to end a nice evening.

Stayed here for a long weekend get away and catching a show. Sails is good hotel in a great location, close to bars, restaurants and the local club. Ate at the restaurant one night and we were pleasantly surprised with the quality of the meals. They do stiff you with car parking fees, which I think is a little rich. However we got a good deal on room rates, so not too bothered. Overall a great place for a getaway in Port Macquarie.

View from the room was fantastic.

Stay was great, downside was we ordered a meal on the QR code near pool and it loaded the table number. It took the order and money and said it was a 30-40min wait. We waited well over that and it never came. We went to our room and then room service knocked and had a cold burger and fish and chips. They said they had already tried to deliver it 20 minutes or so ago and no response. Pretty bad setup in that respect and the burger was not cooked through and frozen in middle. Food was average at best.

Shouldn’t be charging for parking.

Staff were very friendly. Meals were great. Room was spacious. Can’t fault.