전체 평가 및 리뷰 Holiday Inn Express & Suites RICHMOND NORTH ASHLAND by IHG, an IHG Hotel

C

This is a property that absolutely needs a major renovation. The staff were friendly and helpful

Very clean. Great pool/ hot tub and breakfast! We did have trouble with the evening clerk, Brooke. She seemed distracted, unwilling to help, and was very disinterested in helping with a few minor, but neccessary adjustments to our room. Otherwise, WE found Star and the manager ( i have forgotten her name) to be quite the opposite! They were a joy to speak with, extremely helpful with issue resolution, and went out of their way to make ensure our stay was plesant. Star even recommended a local restaurant to try, ajd it was amazing! Our 2 night stay, while visiting Kings Dominion, was far better than previous places. Terry was very knowledgeable, and helpful. He resolved an issue immediately! He has a very welcoming demeanor. For all these reasons. We will be booking with Holiday Inn Express, Ashland, for all future trips to this area. Also, It is worth noting, that this beautiful property is located in close proximity to Kings Dominion (Doswell) with easy access to and from the property. Thank you all for a wonderful stay! We will be back soon!!

Bathroom needed a lot of work ! Other than that is was fine . Shower curtain rod was coming out of the walls on both sides .

Ac was a bit loud.

Holiday inn was booked so hotel.com transferred my reservation and I didn’t realize it was an outdated run down motel. The motel refused to release me & let me book a different hotel, do I paid for 2 stays and stayed at the Comfort Inn… which is clean, updated & felt safer.

I liked that this property was easy access to the interstate and that it had several restaurant options within walking distance. I didn't like the lack of housekeeping or the fruit flies all around the breakfast bar.

Very convenient for an overnight stop on a family road-trip

The property was very nice. The suite room was spacious enough for us as a family of 6, it worked perfectly. The bathroom could use a little updating (mainly the shower) but everything was clean and nice otherwise.

Staff was great!!

Don’t waste your money

The property is great!! Very clean and easy to access from the I-95. Staff can be nicer though….

Bed was very hard. Wasn't comfortable. Breakfast Wasn't good and not much to choose from

Coffee options were good with Keurig in room and the breakfast was ok. Cinnamon rolls were not soft. We had 3 cockroaches in the room. Under the couch was wrappers, food, and a sock. The toilet flusher broke but was able to be reconnected. No shampoo in the shower, only body wash, conditioner, and lotion. Furniture was worn and cracked; carpet was coming up. Location was close to the interstate. Front desk staff were a mix of nice and couldn’t be bothered.

The hot tub was broken during my two day stay, and we didn’t have power for more than 10 hours. It was a serious situation in which traveling in the hotel with children was a high risk.

Electricity went out so we had to check out very early

This property was quiet and very easy to find we have booked our next day in October. The only problem was my door key kept having to be reset

I typically expect a certain level of cleanliness and quality from a Holiday Inn Express & Suites—especially one affiliated with Hilton—but unfortunately, this stay fell short in many areas. While I will say the bed sheets were clean and comfortable, nearly everything else was subpar. The carpet in the room was visibly dirty—my socks were filthy after walking around. The AC unit took hours to cool down and made a constant, disruptive noise. There was dark grey dust around the vents on the walls, and the wall next to one of the beds had visible footprints. The window hadn’t been cleaned from the previous stay; there were handprints—likely from a child—still on the glass. The room itself didn’t feel secure. Even with the deadbolt locked, the door felt flimsy. These aren’t just cosmetic issues—they make a guest feel uneasy. The lobby was another disappointment. When we returned from our dinner outside the hotel there were crumbs all over the floor under the tables. By the time we checked out early Monday morning (at 7 AM), the same crumbs were still there—clearly untouched. I used the lobby restroom before leaving and was horrified: one stall had human waste, another had water and urine all over the floor. This was not during pool hours, so there’s no excuse for that condition. It’s clear that housekeeping standards and overall maintenance are severely lacking. Public areas should be presentable at all times—especially in a well-known chain hotel.

Convenient location. Clean rooms. Nice breakfast.

This property is clearly in need of updates. We didn't need our key to enter the side door nor the pool so security is concerning. I refused to let my kids swim in the pool because it was so cloudy you could not see the bottom. Our bathroom was dirty (the floor, tub/shower) and the shower curtain did not cover the entire opening so the bathroom was soaking wet after bathing. The bathroom.door was about to fall off the hinges. The carpet constantly felt damp. Overall, I guess you get what you pay for.