This was a frustrating experience. All the check-in procedures were automated and yet I couldn't get the needed information for access codes, etc. until several hours before check-in. I received an email months prior saying a photo ID was needed, but when I asked to what email address I should send these, I heard nothing until the DAY BEFORE we were to check-in. With spotty Internet connections as we traveled through France, this lack of timely communication made for difficult preparation/knowledge of how we would be checking in totally on our own. (There was no one on site to help us when we arrived at 8:30pm.) The rooms themselves were okay, but they had a musty smell, the A/C didn't work, and neither did the stoves in 2 of our 3 rooms. (One room was so hot the upstairs loft was not usable for sleeping.) The stove situation made our meal preparation plans very challenging. The one saving grace of this place was an excellent location with a pretty view of the Loire River (from one of the rooms).