깨끗하고 편안한 숙소입니다

Staff are professional. The bed is comfortable. Everything was fine.

Fantastic accomodation for our family.

영국적인 분위기의 호텔로 좋았습니다 직원들도 친절하고 깨끗했어요

차분한 런던의 분위기를 잘 보여준 시간이었습니다. 처음엔 접근이 어려울 줄 알았는데, 노비턴역에서 도보로 가던지 킹스톤역에서 버스를 이용하면 생각보다 편리하더라구요. 편안하고 편리한 숙박이었고 직원들 서비스도 좋았습니다. 무엇보다도 호텔내에 24시간 운영되는 바가 있어 손님들과 함께 늦은 시간을 보내기 좋더라구요. 교민들이 추천하는 이유를 알겠어요. 저 또한 강추합니다.

매우 깔끔 그리고 편안했고,,직원들도 친절해서 만족스런 시간을 보냈습니다 시내에서 제법 멀어 시내관광을 목적으로 한 투숙은 불편하겠지만 그렇지 않은 경우라면 강력 추천하고 픈 호텔 특히, 가까이에 리치몬드 공원이 있어 조깅,산책등을 즐길수 있어 좋습니다

호텔은 청결하고 편안한 분위기입니다. 다만 기차역과 거리가 있고 대중교통 이용에 불편한 점이 있습니다.

after booking and paying up front, we arrived to find the hotel closed and like a building site, it should never have been advertised.

Plenty of free parking & quiet location.

Hash browns were frozen and nobody apologised.milk in the room was out of date nobody apologised.No replenishment of coffee/milk in room after 1st night definitely not 4star

Staff were very helpful and were happy to deal with any queations. Rooms are tired and need a bit of updating. The bar and restaraunt were not open, although staff did provide non alcholic alternatives. Breakfast was a grab bag which was disapointing.

The property was not clean. It was difficult to communicate with staff for any requests. The facilities are poor and old. The hand wash was replaced with hand cream. The price for the room is outrageous for the poor facilities and room appearance

Poor start from the begining, found out that the hotel was under new management. Although thd staff tried to help, they also did not know what was going on. The room decor was tired and old, damp in the corner and un exciting to say the least, so much that we left and never went back. I would not recomend this hotel to anyone. Sorry!

Good size room, nice breakfast area. Staff were reasonably helpful after asking multiple times.

Vehicle had rear tailgate window smashed and a bag was stolen out of the boot overnight. No CCTV in their Carpark and if they actually had a night porter nothing was seen even with the vehicle parked close to the reception area. Disappointing experience to say the least.

The property was just okay and very dated and in need of a facelift

From moment I arrive was treated as a valuable customer. Would not bypass this hotel when in area. Nothing is to much trouble. Will be back soon.

Really cozy hotel - we are regular visitors. The staff are very friendly and remember who you are.

Great, nice staff

Hotel is fine but check-in was appalling, there was already one person waiting. When the one member of staff on duty arrived there were problems so my wait was very long. He then couldn't find my booking, blaming Hotels.Com, he kept saying it over and over despite me saying I must have used Hotels.com well over 300 times with absolutely no problems.... very odd, he gave me the room but made a real point of saying he was doing me a favour and the hotel would have to chase Hotels.Com for the payment....