This is our favorite place to stay. The complimentary breakfast, drinks and snacks are awesome. The customer service started out great, we were able to get an early check in, but by the next day we asked 3 times for towels and trash pickup, only, no cleaning the room or making beds because we did that, when there are 5 people in the room, it is reasonable I think, no one ever came, while we were gone during the day or when we got back in the evening. The pool is very filthy there was grime all around it. Where the white tiles with the # ft are were gross black. And the water looked green.