오션프론트룸의 카리브해 전망, 깨끗한 객실, 친절한 로비 직원, 조식제공, 여러 개의 수영장, 가성비 숙박이라는 점이 인상적이었습니다. 그러나 현재 공사중인 곳이 많고, 엘리베이터의 잦은 고장으로 많이 기다리거나 걸어야했기에 불편함이 있었습니다.

아침 9시경에 얼리체크인을 해주셔서 너무 감사했어요~~전반적으로 괜찮았어요~~5일간 머무르면서 거의 잠만 잤는데 뷔폐식당은 가격대비 그렇게 맛있다는 느낌은 아니었어요

Our family had a wonderful time here. There is a warm pool which makes people relaxed. I hope the water temperature gets a little more warmer.^^

Good

Everything was good the staff was so nice and attendant , the only problem was the entrance elevator didn’t work…

Y

Purchase the all inclusive meal plan.

We had a great time and it was perfect for a short trip. The staff were extremely kind and helpful

Rooms were well maintained and staff was very attentive

Vista al mar y playa muy linda. Personal amable, buena comida y buena ubicación. La facilidad de que el all inclusive sea opcional lo hace un buen hotel para tomar tours y regresar a dormir a un lugar limpio y bonito.

Everything about this resort was truly beautiful and amazing. The staff were very friendly and helpful and there is so much to see and do. Will be returning.

Comida

I was over charged for my stay for days I wasn’t there. Management and booking reservations weren’t nice and threat that if leave would take days to get a refund or maybe never get my money back. The room’s shower has mold and didn’t clean, they even went to checked, one night were no towels and the back door wasn’t locked, was garbage under the bed and the tv table. On Tuesday late night I was sleeping and staff member knocked on my door. am not happy about it. It was way to stressful. When I supposed to have fun and enjoy my trip.

If you are heading to Emporio, make sure you are patient, as you will definitely have to wait a long time at check in. I waited standing in line 1h15min to check in (That's not a typo nor an exaggeration!), and it seems it is normal for this property. I booked an all inclusive via experia that seem to have disappeared, so i had to pay for it again, and my ocean view turned into a building view! Staff is always nice and super friendly, but the staff at the reception needs more help and need to get a lot more organized!

La comida esta bien el personal nada de lo normal y algo que en ningún otro hotel me avían cobrado extra por early check-in.No lo recomiendo.

It’s okay - a bit more run down than the pictures. Restaurants are decent. Good location - 5mins taxi from the shopping village and restaurants. Room was nice and big. Staff could be a lot more friendlier and pleasant

This hotel has very poor food quality and is much more expensive than expected for a 5-star hotel. I would honestly recommend staying at another hotel for this price. The food was terrible, the glasses were dirty, and they even brought me a glass that still had red lipstick marks and someone else’s water stains on it. The pools were also dirty and not well maintained. Very disappointing experience.

No sirve

El aire no funcionaba las habitaciones sin demasiadas pequeñas y hay muchas escaleras

Very professional team, great hospitality, and a wonderful stay in Cancún