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Sehr sauberes Zimmer, freundlich und hilfsbereites Personal, toller Pool mit Meerblick

Excelente hotel

Pleasantly surprised given the negative reviews. We thoroughly enjoyed our stay. Great reception and concierge, very helpful. Despite what some people say the restaurant served high quality food for both breakfast and dinner. The service was quick and attentive without being too on your face. Every member of staff we met were friendly. Our room no 2 was well positioned for the pool, bar and restaurant. The icing on the cake are the views which are spectacular. Easily the best hotel of our Costa Rica tour.

Mixed feelings about the resort. We are in our mid-50’s and in normal shape. Our room was a villa, #27. It was the third from last furthest from pool/restaurant area, and it was 100% uphill climb when leaving our room / or downhill when going to the room. It was 50 stairs and 360 paces/strides, again uphill. However, the walk was covered by a roof or vegetation most of the time if it would rain and the path. It was aggregate and stone and was beautiful. There is one restaurant and impossible to get a reservation once we arrived, so make them weeks in advance of arriving! I think a lot of this is due to other people not staying at the resort that come for the sunset or view. For example, could not get a reservation till 8:30PM but since the sunset was bad that night no one showed up so we were able to get a table last minute. When there is a gorgeous sunset it took us 45 min to get a cocktail to see the sunset. Horrible for those of us staying there! We should have a priority over others. Food was great! Saw some wildlife but was expecting more. Macaws would fly by but fairly far away. Monkey at pool tree twice at 2:00. Ask front desk to take you on a cart ride to see where Macaws nests are so you can walk there other days to see. Pool was nice but no rafts allowed and got crowded when kids were there. But not crowded most of the time. Spa was wonderful. One Uber drivers car was not the best and he had some issues on the steep road getting to the place.

All was wonderful as usual 🙏

Amazing

outstanding hotel, gorgeuos

Excellent

Amazing view of the ocean and sunset from our room!

Extraordinarily beautifully appointed.

I cannot say enough great things about this hotel. The staff the views the food, everything is five star in first class and I highly recommend it!

Amazing and forgetful

Everything was perfect.

The property is gorgeous, the views are amazing. But: Our sheets had a red stain, it seems like blood. The restaurant is way too expensive, and I'm not saying this blindly, you can tell the food quality is below average. (We are locals, we know what you can buy and how much it costs). We got bread during our lunch, they gave us toasts, and clearly from the day before or who knows when. We order a hamburger and a pita, the bread wasn't totally fresh. The oil used for the French fries was cheap smelly oil, a nightmare for the stomach. We got sick. We order a couple of Aperol Spritz (priced at $24 each, not even in Europe), the proportions and the mix were totally wrong, it was almost all prosecco and was missing enough Aperol. I know this because I make my own drinks, and my best friend is freaking good at it, so we've been studying the recipe for over a year. When I told the waiter about it, he asked me what's wrong, I tried to explain, and when I told him it wasn't properly mixed, he replied back, saying that was normal because of the liquor density... I came out rude saying I wasn't going to argue with him about how to do it, that we wanted a new drink. He insisted on knowing what was wrong or he was going to be charged for it. So that tells me that restaurant is poorly managed, I told him if that was the case then I'll pay them, but he said it was fine, that he already talked to his boss. The restaurant killed it for us, not planning on going back.

Clean room -Ocean view Splendid hotel

The rooms are pretty dirty and old. But outside of that, everything else on the property is beautiful.

It's a beautiful hotel. Not a lot to do at the hotel. It was the slow season. Beautiful pool. The staff was very friendly and accommodating when we found a huge spider and some bugs in our first room. They upgraded us to a villa, no extra charge.

Excelente

The quality of the service has dramatically decrease. The staff at the receptions are not locals and their knowledge of the hospitality world is null, this was the worst check in and check out process. Not long ago, this was one of the best boutique hotels in Puntarenas. The place is beautiful, the staff seems they don’t care their job. The restaurant is expensive and they are not willing to make small changes in the menu even if the price is 4x what you will pay on average in any other place. Enjoy the view, don’t expect a good treatment from their staff.