Hotel was under construction. Suite is not recommendable as it seems that 2 single rooms were combined, and hight of room was too shallow. Don't know how's other rooms in tower 1 cuz the Suite i stayed was located old one. In general, service was good anyway.

Ran by Sheraton and it's quality is guaranteed. Breakfast is excellent. Spa and Gym service are good. staffs are very kind. very good quality for price. Also this hotel provide shuttle bus service to airport which saves bucks for taxi ride. the only odd thing is the city, Cali. very dangerous and protest going on unexpectafully.Couldn't get to airport cuz all roads were blocked. I will NEVER go back to this city.

The staff was on point. The rooms were always super clean. Great amenities. Simply the best place to stay

Todo estuvo excelente!!!

Excelente personal , limpieza y servicio Buena ocupación

Good service and clean.

Super habitación y magnifico servicio

The room had a weird musty smell at first (possibly from the AC not running in a while), but the staff corrected the issue promptly. The staff was professional and very attentive. Very Recommended

muy buena

all the above

Staff

Very nice hotel with very attentive service oriented staff. Wonderful experience!

Bedrooms are very clean, staff is very respectful and courteous.

Habitación amplia e impecable

Staff was attentive and very helpful. Highly recommended.

Staff is the best capital Sonesta has

Muy amables, Jesús en la recepción fue muy servicial, igualmente Daniel, Carlos, todos. El desayuno: excelente, bien presentado, todo fresco. El almuerzo, muy bueno, realmente todo estupendo; gracias por su atención!

Clean room

I truly enjoyed my stay at Sonesta Hotel Cali. It’s a beautiful hotel and an excellent value for the money. From the moment I arrived, the staff greeted me with genuine smiles and made me feel welcomed—almost like family. Any time I needed something, it was provided quickly and happily. I was in Cali for five days, and staying here was honestly one of the highlights of my trip. My room was a spacious suite—clean, quiet, and very comfortable. The bed was perfect for me, and I especially loved relaxing each evening in the warm jacuzzi. The gym was more than sufficient for my needs (I used the treadmill and free weights). I also really appreciated the steam room—complete with eucalyptus leaves—which I enjoyed on three different nights. Such a lovely touch. Breakfast was included and excellent. The buffet offered a wide variety of choices, and as a vegan traveler I was happy to find plenty of fruit and a wonderful salad selection. I started each day feeling satisfied and energized. I also want to give special recognition to Carlos Mario Duarte leños, who was outstanding—polite, patient, and consistently helpful. He even greeted me by name whenever he saw me, which made me feel genuinely cared for as a guest. Congratulations to the Sonesta team—job very well done. ❤️

Friendly staff, the best continental breakfast of any hotel I’ve stayed at. And well maintained rooms and property.