Fabulous stay.

This was a great hotel for many reasons. The staff was very friendly including Omar at breakfast, the trainee receptionist gentleman and receptionist lady and David at the bar. The gym is the best I’ve seen - very extensive over two floor with a very wide range of equipment. It also has an amazing pool and spa. Only the breakfast quality was average but decent for the price. Room was great but better sound proofing needed. Very good location - heart of the city. Overall, it was excellent - would love to stay there again. It’s worth the price.

Everything was very clean and well maintained. The staff were very helpful and breakfast was lovely and well organised. Thank you!

Already knew and liked the Park Plaza brand. Cardiff’s Park Plaza exceeded our expectations. Staff all excellent, room comfortable. Grabbed a quick pre-theatre meal and wow - it was superb in eveyway (taste, presentation and value for money). A La Carte looked good too and we took a desert from there. Big shout out to George who led his team well - especially as a couple were on there first shifts…

Lovely hotel very central to shops and castle and eateries.

Highly recommend this hotel

Very clean hotel but looking a bit tired now, really thinking it needs a bit of a spruce up, upgrade in the rooms. Chipped cabinets, old worn furniture. Quite dated rooms for the park plaza brand. Comfy bed and excellent location so would stay again for this alone, Lovely welcome at check in, asked our plans we said we were dining out and were going to a local food feastival and the guy there gave us two vouchers for complimentary drinks he said “have a drink on us either on the way out or on your way home” which we thought was a lovely touch. Until trying to redeem them at the bar. It does state on the vouchers that the drinks are if you’re dining in the hotel but thought maybe that was an oversight as we’d clearly told the guy at reception our plans. We were planning on having a drink before heading out anyway but it was quite an awkward exchange with the gentleman at the bar who was quite rude and dismissive We were made to feel like we were trying it on/making up what the guy in reception had said. Perhaps reception need some training in this or re wording as there was another couple at the bar under the same impression,

The spa and pool seemed old fashioned and there were no robes provided to make it easy to use the facilities. We only used the pool once and would've used it more.

Late booking on the hottest day of the year! Pool was lovely and breakfast was best I’ve had in a while.

Had a wonderful stay and all the staff were so helpful. The location was perfect and the room was clean and comfortable. Breakfast was also very good.

Great value hotel with nice rooms , very large comfy bed and great shower . Pool very good

Great location, modern clean hotel and helpful staff. there was nothing to fault the trip.

Lovely room, good location, friendly staff. Only issue was no hot water on our last day and pillows were lumpy

Welcome reception was excellent, room was good massive bed. Breakfast was of plenty of choice to eat.

Lovely hotel, very convenient location. Front task staff were knowledgeable and friendly,

Large room. Excellent swimming pool.

The rooms were so beautiful and clean very friendly staff

Amazing from the moment of booking! Bieby was very helpful and communicative leading up to our stay. Our room was beautiful and had the most amazing views. The spa facilities were wonderful and I would definitely recommend the inner calm massage! The relaxation room had a range of refreshments and also had lovely views of nature to enjoy while we used the loungers. Staff were always very helpful. Breakfast was great and had plenty of options for me as a vegan. We’ll definitely look to stay here again!

Had a lovely time at this hotel. Staff were very helpful and attentive. Room was clean and comfortable. Good price and better value than some higher priced hotels. Late check out which is great

Excellent on all fronts.