good

solo un restaurante funcionaba y el de li snaks en la playa

Resort was beautiful and staff were very friendly. Multiple dining options and the Blue Team made the trip enjoyable. Wasn’t enthused about staff member acting like he was our personal tour guide of the resort and he tried to sell us a time share the next day.

Very friendly and nice staff

Clean room

Food was really good at all times. All staff were friendly and helpful. They had activities to do everyday. Would definitely come back to this resort.

The staff are extremely helpful and concerned with the quality of your stay at the resort. The resort itself is undergoing maintenance and repairs along with some upgrades. As expected with construction, there are situations where the property will not be up to par, as compared to normal operations. All in all I would recommend this resort to friends and family. Will most likely visit again in 2026

Room clean. Smell humidity. The staff apply a dehumidifier filter and it got a little better. Air conditioner fan too loud on that room. Staff stated that the fan was replaced but it seems that the issue is still there. I did not sleep well. All staff are great. Some restaurants were closed. Not too many options to eat. One pool was closed. Over all the staff was great.

Food was horrible. Only 1 restaurant open per night. Staff was absolutely terrible and not friendly at all. One pool was closed the entire stay along with other areas on the resort. Half the place was under construction. Could not even relax peacefully by the pool with the loud music constantly playing. Would never come back here and would never recommend this place to anyone.

Perfecto 💯

Peaceful

Beautiful place, to relax and have fun.

We are coming back for a fifth time! Even though we were not aware of the renovations that are happening in the property, the staff made the whole difference as always. They were kind, attentive and willing to help. Specially Aranza, Antonio, Jonairy and Moreta to name a few provided a Great Service! Thank you all so much! I would recommend to improve the communication with the guests in terms of specialty restaurants availability for this season. Great job to the housekeeping team for keeping our room nice and clean.

La comida perfecta, el personal muy amable, las habitaciones necesitan un poco de trabajo, entiendo q estan remodelando porqué el edificio de al lado se encontraba en remuneraciones completo....por todo lo demas esta super

Loved the clean appearance overall, family-friendly environment, staff everywhere we went were very welcoming

Muy bien servicio pero te sientes avisado un poco por el personal administrativo tratando de venderte los paquetes y más membresias turísticas

Convienence

Good service! Lucia our server in the lobby at nights is just amazing and beyond.... The attention of the staff was great, everything always clean and the food offer in the buffet was yummy 😋... Will come back soon!!!

Excelente hotel

Amabilidad de los empleados