Overall, it was very pleasant staying. Room condition, food, swimming pool, and service quality was good enough. Pros: - Nice service, Decent facility condition including private beach, free breakfast, free wifi Cons: - Long distance from the airport, limited variety of food (& # of restaurant especially for guests with kids), slow wifi Additional info - Only one unpleasant experience was that the receptionist at Beach Bar & Grill was arrogant and unfriendly to us whenever he dealt with us. Except for him, all other staffs were pretty kind. I don't know the exact reason, but my guess is: 1) he is a natural-born unfriendly person, 2) he is a racist, 3) he had a bad day, 4) all of the previous reasons. I don't know his name but he looked like a gay with double block haircut. If a representative of the hotel read this review, please be aware of the situation, and take a proper action.

Very professional staff, dining and breakfast rooms

Could be hard work to get a drink especially with drinks package

We had a lovely week at the Shangri-La. The coral coast is a beautiful area and we did a lot of snorkelling. The staff are so friendly and welcoming. The rooms were clean and had everything we needed. This resort is great for families, friends and couples. I was travelling with my sister so we walked around and found quieter parts of the island away from all the kids. We also ate at the italian restaurant for breakfast which was adults only. They do well to cater to all types of travellers.

Great resort like they have Adult only - little quieter and nicer. Staff as awesome esp the shittle driver. I recommend the Burre's for couples, worth the uipgrade own villa is super nice plus own buggy, breakfast included and spa credits and golf included. I don't think you need the all inclusive meals and drinks. We did ala carte and think it ended being cheaper but my partner 5isn't a big drinker had two bevs max per day. I had 4 to per day? Would def go back.

Enjoyed staying here, great place for families. Would have been nice to have a different room as smelt a bit damp and also have some more space. I would definitely return

We have visited many times over the years and this year I was shocked with so many staff on their mobile phones and ignoring guests - not meeting the guests eye when asked questions - it wasn’t the usual Fijian warmth we have enjoyed in the past

Das Hotel ist sehr schön angelegt und sehr weitläufig. Das Essen war leider nur mittelmäßig für den Preis. Als Family Resort sollte in allen Toiletten Wickeltische angebracht sein. Wir konnten in keiner Toilette einen finden.

If you want a resort style getaway it’s perfect. Also a great resort if you have young kids. Staff are beautiful people and super friendly. Food was good at all the restaurants. Having a breakfast available until 11AM is excellent. Where it is good but not great is around the finer service details. Ordering wine before a meal and then waiting over 10 minutes after the food has arrived for it to turn up. Typically breakfast table was not set correctly (no teaspoons with cup). Generally slow service, but I guess that’s the island way! Lots of staff available, just a little extra training and attentiveness. Minor faults in the scheme of things, but it would take the resort from good to excellent in my opinion

It's not luxurious but if you have kids who just want to have fun this is a great resort. They have many activities that are included. They have a great beach right at the property, they have kayaks, a bouncy obstacle course out in the water and a kids club which are all included. The shops are reasonably priced. We did buy the all inclusive package but felt the food was reasonably priced when purchased a la carte. We would definitely be back, but would probably upgrade from a regular garden view room.

Great staff, safe and happy place, I’ll come back.

Amazing for kids, sta

Good visit

Beautiful property, great landscaping and the most lovely and warm staff.

Beautiful Beaches, delicious food, awesome activities, great amenities, amazing service. Loved our Fijian whanau, they made our stay at The Shangri La very inviting and really looked after us. Definitely going back again!!

Beautifully maintained resort in a great location with a perfect swimming beach. Lots of restaurants to choose from. A bit overwhelming at peak season with so many families staying, but our ocean view room was peaceful and relaxing.

Bed was very comfortable

Outstanding property. The place is huge and very well maintained, both grounds and buildings. Staff very helpful and available.

窓から見る景色がとても素敵です。お部屋の設備はやや古いものの、キチンと清掃されており快適に過ごす事ができます。各レストランに行きましたが、いずれもお味はとても良く満足出来ます。部屋数が多い上に、お子さん連れも多い割には静かな環境で、落ち着いて過ごす事ができます。主に英語での会話となり、日本語のみの方はやや難しいかと思われます。

Great pool to lounge around & relax - just need alot more sun loungers as they were always full, would have been great to have more options for pool side massages (cheaper too) Slow service for table ordering,had to ask for water a few times before actually getting it. Staff always friendly though,just Fiji time