We paid for 5 nights but didn’t even stay 1. There is no way this should be classed as a 4 star hotel.
The room we got had stained and ripped carpet, wallpaper literally peeling off the wall and a shower that appeared to have mould. When we complained at reception they at first said they didn’t have any other rooms that night, then what I assume was the manager appeared and suddenly one was free. But that room was also unfit to stay in. Aside from being tiny, the smell of sewage filled the whole room and the trash bins directly outside the window didn’t help.
We went back to reception to say we couldn’t stay there and were met with a rude receptionist. The hotel refused to refund any part of our stay despite us not staying one night (or one hour), most other 4 star hotels only withhold the first night’s stay if you cannot stay for your trip…