The smell of the sewer was too bad in the room.

Very spacious room, clean and comfortable. Need a shelf of some kind in shower for shower gel etc, made showering a bit tricky. Could also do with fans in room when hot weather. Building looking a bit tired but super location and clean. Would definitely stay again. Fridge in room was a bonus in the hot weather.

Great position right next to the sea. Bar staff were very helpful. Bed could have been more comfy.

False advertising- i paid for a room with air conditioning and upon getting to the room, the AC was broken with a sign. We requested a room change and our room was changed 4 times as all of the advertised rooms with AC didn’t have AC. Every room either smelled like pee or had something broken with cards asking for maintenance notes. Do not stay here.

The outside of the property especially the entrance let's it down. Need a good clean, bring the blue tiles back to shine and the stairs

Our room overlooked a rubbish yard

Ideally situated and staff were friendly

The staff were lovely, especially the receptionist, she was lovely and helpful, very friendly. The hotel need a bit of TLC, our room was very basic and stained carpets and the radiator hasn’t been dusted in a very long time!! Brilliant to have parking and right opposite the band stand which was great to listen and watch from our room!

Really enjoyed our stay. The bed wasnt comfortably tbh but everything else was very pleasant

lush place .... always awsom . Been going here 17 years .

Not made to feel welcome by reception & bar staff! No loo roll in room and when I asked at reception for toilet rolls to be sent to room, I was informed that they don’t do room service and if we had wanted special requests in room then we should have emailed 24 hours before arrival - to be honest I had no idea what she was talking about! Everything was too much trouble! Music and lights turned off in bar between 10.50pm & 11pm leaving us to finish our bottle of wine in semi darkness! At breakfast, music again was turned off and doors shut at 9.55am with staff coming in and out getting drinks from the buffet! Terrible customer service. Wouldn’t recommend and wouldn’t stay again! Britannia hotels have a very low standard.

Lovely hotel, our room, although a little dated was a great size, large balcony, wonderful views. We had a full bathroom which was perfect and also plenty of tea, coffee and milk not like a lot of fancy hotels where you just get two milk cartons. Staff were very helpful. Breakfast had a good selection.

The Superior room that we paid for was NOT a Superior room! We was very disappointed with our stay at this hotel.

The Cavendish was extremely dirty and in poor condition. We paid for what was shown on the website as a lovely (standard double) we were given a room down many filthy dirty stairs to a dirty room on its own past dirty broken unused dumped tables opposite a staff doorway (room number 64) this room SHOULD NOT be in use. It was like being taken down to the basement dungeon.The window glass was broken..it was dirty, the curtains didn't fit the window and was freezing cold. I spoke to staff who did move us upto level 3 to another room.I would not recommend this hotel for your stay in Eastbourne

clean room and the staff was very polite

The hotel was pretty but rundown. It had seen better years. No biscuits in room for coffee. Mattress bumpy, basic amenities. Bonus was they have a carpark but cost £8.00 per day to park.

We had a clean room, and unobstructed view of the sea, the room had no housekeeping daily, the first and last day we had a buffet breakfast, the second day it would appear that we had to order either with the cook or reception but we were not told of this, the third day the chef took our breakfast order.

The room became very cold overnight as the heating appeared to be switched off, and there was no option in the room to turn it back on. As a result, I had to contact reception to request an extra blanket. It seems the heating is controlled centrally or on a set schedule, which made the room quite uncomfortable during the night.

Terrible rude staff heavily pregnant and chucked out because I asked for a bath and there was no window in the room

Easy check in. Got room on 3rd floor tv didn’t work. Fortunately we managed to get another room which was smaller but suited our needs