세탁서비스 이용시 맡기지도 않은 옷들도 영수증에 포함시켜 부당/과다청구하고 해당 세탁물들을 맡기지 않았음을 고객더러 증명하라고 함.

위치, 서비스, 안락함, 청결도 등 전반적으로 만족함.

Hotel bem localizado, quarto confortável e café da manhã maravilhoso

Everything was great

Meget fint og god service

Very nice location, excellent breakfast buffet

Leakage of waters in tollets

Akşam 19.00 da otele geldiğimizde odanız hazır değiş dediler. Büyük ve marka bir otel!

tolles Pers

Definitely worth using the Sheraton's Mercedes pick-up service from the airport, as their man breezed us through customs\passpoet control, took us to no-wait lines and escorted us all the way to the very nice car right out front, so no waiting, delay or hassle coming off an overnight flight 👍 People on our boat were stood up by 4.9 rated Viator pickup that never showed up and cost them hours at the airport. 🙄 Room was excellent, prices very reasonable to just eat in the hotel that was upscale and safe, with security protocols to make it a welcome place to stay. We would definitely stay there again. ✅

Every thing was top notch

The staff was so nice and helpful. The room was amazing and felt safe day and night coming and going. Would definitely stay there again.

The food was excellent, lots of variety, and the staff was very helpful and attentive! Especially Ibrahim, his service and mannerism were excellent, and has a great sense of humor, we had a great time with him! The rooms were also very clean, amazing views of the Nile! And many thanks to the house keeping, especially Mahmoud and Shaymaa, so helpful with a great smile. In general, the hotel staff were helpful, polite and very accommodating to our needs! Special thanks to the managers Hiba and Ameen. I would also like to thank yourself and juhaira who made sure we felt welcome and accommodated! Overall, a wonderful stay! Would definitely recommend!

The customer service is poor. They ignore you half the time, phone hangup countless. Rooms were ok. We left one of my jewelry box in the room. Contacted the manager and he was able to locate it w the security. When we came back; forget how many people we had to ask. 4 pieces of jewelry that was not only expensive but had significant sentimental value to my niece because it was from her that father. There was absolutely no accountability or responsibility Two different managers and none of them responded

Herşey mükemmel

Stayed for 3 nights in a family suite. Very spacious and modern room. Great service from all staff. Great breakfast. Lovely view and club lounge. Totally recommend

Vi hadde rom i 6 etg først og det var ALT for mye lyd fra trafikken og rommet var skittent og slitt. Vi byttet til 11 etg, som var litt bedre. Maten var sånn passe og ikke noe spesielt. Servicen var middels. Føltes ikke veldig som 5 stjerners hotell.

The staff were extremely welcoming, especially those in reception (Mr Yousef in particular). Mr Omar, the breakfast’s manager, and on the breakfast’s staff, Mostafa were always there to answer any questions we might have had and they were very hospitable.

超清潔！超丁寧！素晴らしいホテル！

Good customer service, But the traffic noise doesn't let you sleep peacefully.