Hotel and staff were lovely but the food was terrible and the hotel could have been cleaner

The main pool is too cold to use however there is a covered pool which is much warmer. The kids pool is slightly warmer but still too cold for kids to spend too long in. Hotel grounds, rooms and communal areas are very clean and the staff are very helpful and friendly. The food is buffet style and perfectly acceptable.

Aircon worked well. But no extractor fan in the bathrooms - not a major issue. Evening entertainment was excellent and varied. The staff were all super kind and friendly.

Great staff, pool & food.

Great location as well as all in one spot

Très bon personnel

Lovely hotel, nice and clean, good amount of staff and a very good location.

The whole property was spotlessly clean and presented. Staff were all friendly, polite and helpful.

Rooms were kept very clean & were big a spacious. Food is so good ignore all the bad reviews we were super impressed, cocktails and premium brand drinks on the All inclusive were the best we have had, staff all super friendly, I had 2 massages whilst there & they were booth amazing. Would defo go back.

It was a pleasant one night stay

Excellent room (suite 1 bedroom) large comfy bid. Excellent breakfast - good lunch but a bit monotonous 4 day stay and we opted to go to a good local restaraunt.

Hotel in great location. Benefits has outdoor heated pool. Room we stayed in was dated, some areas of the hotel needs improvement, and as we could see hotel is in the progress of renovation. Food was decent, but not the best. Overall would give 4 star.

Excellent spot for some pampering

Overall a good holiday! Good points: weather was good, hotel was clean and tidy, enjoyed the mini golf on site. Points to improve on: food could improve, too many cold dishes, pool very cold, the decor of the hotel is looking tired and cold do with an update. Entertainment team we’re too young and could do with some older supervision.

A little tired in places but nothing you wouldn't expect from an all inc hotel. Evening buffet needs improving but I still found something to eat - It's just a bit chaotic with everyone racing to fill their plates and the queueing. Staff cope well with replenishing things, but if they miss something, you just need to ask and they'll get a fresh dish. Obviously not the same dining experience compared to eating out at a restaurant. Rooms are well decorated, I was on the ground floor and was worried about ants after reading other reviews but we didn't see one in the room all week. Air con is to be desired, we couldn't get it as cold as we liked so resorted to turning the ceiling fan up to 6 (full blast) to get the air moving.. But still could have been cooler. It looks like an old system. Pool area was good - We always found a sunbed, but the later you arrive to the pool, the less chance you have of getting a sunbed with an umbrella. The pool itself was great - Lots of areas at different depths so you can choose to sit, lie, stand or swim. The temperature changed depending on how much sun there had been. On the cloudier days it was freezing but "it's okay once you're in!" Entertainment was... there. The acts weren't go our tastes so we usually gave up after the first 15 mins. Some people said they enjoyed it, others thought it was dire. It very much depends on your expectations! E.g. The Opera act is definitely not Opera!

Loved it all booking for next year

Good central property and staff are helpful and quick to resolve any issues . Could do with an upgrade though as air conditioning in our room despite maintenance best efforts was not good and room never got cool. We just used the hotel as a good local base as we know the area well.

Estancia de 4 días en familia, el hotel esta bien ubicado , con buenos servicios y buena comida aunque los horarios muy justos para los canarios, el personal muy amable y resolutivo. La habitación necesita actualización, bastante animación tanto para adulto como para niño, la piscina está bien y el solárium enorme muy cómodo. En general para repetir pero siendo honesto para ser 4 estrellas necesita actualización

Comfy beds

Hôtel très bien placé (proche de la play à dorada et du centre de playa blanca) Les services de l'hôtel sont au top et variés (piscines,bars,restaurants,salle de sport,massage,mini-golf,etc) Petit bémol connu sur ce genre d'hôtel, insonorisation des chambres moyennes, ménage journalier dans les chambres succinct Je recommande tout de même cet hôtel