This hotel does not feel like a 4-star property; I would rate it closer to 3 stars. It is quite large, and the garden is definitely the highlight of the property. The location is good as well.
However, the hotel appears to be understaffed, which affects the overall experience. There are no tea or coffee-making facilities in the rooms, which is disappointing for a hotel of this category. The food is quite basic—I only tried the breakfast and something from the pool bar, and both were underwhelming.
The main issue is the lack of staff availability, which impacts service quality. Additionally, the spa is overrated and not worth the money.