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Always a pleasant stay

The rooms were very old and smelly

they had. no cancellation policy posted anywhere and despite giving 24 and 48 hrs notice, they charged my credit card anyway. beware they have no cancellation policy despite doing so in advance also expedia was completely useless in advocating for my refund so be careful with all Expedia booking as they will not help

The Ramada Gananoque offered fast, friendly, easy check and the room was clean, well presented with a decent, king-size bed, and good amenities in the room. Rates are fair and affordable. Overall, a very good stay at The Ramada Wyndham Gananoque.

We had stayed there before and everything was good. This time we arrived early to confirm our reservation before; we had business locally. When I asked if I could take a pen from the jar I was rudely informed that these were for guests only. We were checking in a couple of hours. The manager was surly and rude. Then when we went for the breakfast the tables were filling up and I observed other guests taking some items back to their rooms. For curtesy to the other guests waiting for a table we took a small plate with 4 yogurts. The manager accosted us and demanded we give him the items. We complied. All the other staff were excellent but the manager leaves much to be desiired.

There room were clean and spacious. Decent breakfast.

Lit confortable. Propre. Mais il faisait 10 dans la chambre. Pas de plinthe de chauffage dans la salle de bain et thermopompe fermé dans la chambre à notre arrivée pour climatiser et chauffer.

Breakfast was great. Service was great. Only thing is they had run out of some toiletries like lotion.

Excellent room with renovated bedroom. Nice guy at reception and very helpful.

The room was very clean, it had updated bedding,and furniture and a brand new bathroom. We were late in the season so it was cold out but we could control the temperature inside and it was warm . Front desk personnel Sid was pleasant and helpful. Overall a good experience.

The room was very clean with renovated bathrooms. Excellent place for a night stopover.

Room is confortable and clean. Peace atmosphere and close to the places we want to visit.

The room was clean, the hotel is well located for a stop between Montreal and Toronto. Lunch is basic, but that's OK. The only downside. In my room, the shower head was installed so that you had to stick to the shower wall to receive the water..

Bad everything

the management team was rude

Clean room, Good Location.

We absolutely loved our stay. Compared to where we live it is so quiet and nice to get out of your head. We had an amazing experience, the staff are so friendly. The only thing that we would have to say bad is the lights outside our room are set to come on at 7am and off at 7pm so there was no lights outside at night and we thought the breakfast was a hot buffet style breakfast and it was a continental breakfast.

The grounds were neglected. Frayed flags in courtyard. Dead plants on grounds. Exterior lights missing. Broken tile (one) in bathroom was a hazard to bare feet. Limited breakfast choices and spilled food on counters and tables. The staff responded quickly when we reported the missing TV remote. Mattress was excellent.

Building is old, still has carpet that makes the room smell musty. Front desk staff is helpful and friendly.